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For Companies At a Glance
- Tasks: Provide exceptional customer service and sales support at the trade counter.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and ongoing training opportunities.
- Why this job: Be part of a supportive team culture where your contributions truly matter.
- Qualifications: Previous experience in retail or trade counter sales is essential; strong communication skills required.
- Other info: Full-time role with alternate Saturdays; located in Acton, London.
About Lawsons
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials, with an extensive network of branches across London and the South East. Since 1921, our commitment to outstanding service and quality products has made us a leading name in the industry. We now have over 35 branches, employ more than 700 people, and have a turnover of £165 million.
Counter Sales Job Opportunity in Acton
As a Counter Sales team member at our Acton branch, you will play a vital part in providing exceptional customer service and sales support on the trade counter. We are looking for a proactive, customer-focused individual who will deliver excellent service to our trade and retail customers, helping them with product advice, accurate order processing, and ensuring a positive experience with every visit.
Working Hours for Counter Sales Role
This position is full-time, working Monday to Friday from 07:30 to 17:00, with alternate Saturdays from 08:00 to 12:00. You will be part of a friendly, enthusiastic team, committed to supporting one another in achieving shared goals.
Branch Location – 2/4 Colville Rd, London, W3 8BL.
Benefits – Why Join Lawsons for Your Sales Career?
Competitive salary range between £30,000 – £32,000 based on experience.
25 days holiday plus Bank Holidays and a dedicated celebration day.
Pension Scheme, Death In Service Scheme, and Employee Assistance Programme.
MY Reward benefits, including Online GP Access.
Ongoing training and development opportunities to support your career growth.
Be part of a long-established, reputable company with a strong focus on people and excellence.
Main Responsibilities – Counter Sales Position
Deliver outstanding customer service to all customers, offering product knowledge and advice to meet their needs.
Efficiently process orders, quotations, and sales transactions at the trade counter using the company CRM/EPOS system.
Support product merchandising, promotional displays, and ensure that the counter area is well-presented and tidy at all times.
Build and maintain lasting relationships with trade and retail customers to encourage repeat business.
Proactively identify cross-selling and upselling opportunities to maximise sales growth and branch profitability.
Assist with stock control processes, stock rotations, and regular inventory checks.
Work closely with warehouse and yard staff to ensure seamless customer collections and order fulfilment.
Act promptly to resolve any customer queries or issues in a professional and positive manner.
Ensure compliance with all company procedures, health & safety regulations, and industry best practice. #hp
Skills and Experience – What We’re Looking For in a Counter Sales Team Member
Previous experience in a Builders Merchant, trade counter, retail sales, or a similar customer-facing sales environment (essential).
Friendly manner, excellent communication skills, and a strong team player.
Quick learner with good product knowledge, or willingness to learn about timber, building materials, and associated products.
Good numeracy, accuracy, and attention to detail when processing orders and handling payments.
Ability to remain calm and professional under pressure, with effective problem-solving skills.
Confident using computer systems for sales transactions and enquiries.
Positive attitude, adaptable, and committed to providing a quality experience for every customer.
Why You Should Apply – Build Your Career in Trade Counter Sales
Join a respected market leader, recognised for its supportive workplace and commitment to people development.
Work in a busy and rewarding environment where your efforts make a real difference to the success of the branch.
Access tailored training, mentoring, and progression opportunities within the largest independent supplier in the industry.
Become part of a diverse, inclusive team culture that welcomes new ideas and values every contribution
Counter Sales employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales
✨Tip Number 1
Familiarise yourself with the products that Lawsons offers, especially timber and building materials. Understanding the specifics of these products will help you engage confidently with customers and provide them with the best advice.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or in your networking efforts. Being proactive and friendly can set you apart as a candidate who embodies the values Lawsons is looking for.
✨Tip Number 3
If possible, visit the Acton branch before applying. This will give you a feel for the environment and allow you to speak knowledgeably about your experience and how you can contribute to their team.
✨Tip Number 4
Prepare to discuss your previous experience in similar roles, particularly in builders' merchants or retail sales. Highlight specific examples where you provided excellent customer service or resolved issues effectively.
We think you need these skills to ace Counter Sales
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Counter Sales position at Lawsons. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, sales, or a similar environment. Emphasise any previous roles in builders' merchants or trade counters, showcasing your product knowledge and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as your ability to build customer relationships and handle transactions accurately.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Counter Sales role.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Showcase Your Customer Service Skills
As a Counter Sales team member, exceptional customer service is key. Be prepared to share examples of how you've successfully assisted customers in the past, highlighting your ability to understand their needs and provide tailored solutions.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of products Lawsons offers, especially timber and building materials. Showing that you have done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Highlight Teamwork Experience
Lawsons values a friendly and supportive team environment. Be ready to discuss your previous experiences working in teams, focusing on how you contributed to achieving shared goals and supported your colleagues.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific instances where you resolved customer issues or improved processes, and be ready to explain your thought process and the outcomes.
