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- Tasks: Engage with customers over the phone, providing product advice and processing orders.
- Company: Join Lawsons, the UK's largest independent supplier of timber and building materials.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and wellbeing support.
- Why this job: Kickstart your career in a supportive environment with real growth opportunities.
- Qualifications: Experience in telesales or customer service, with strong communication skills.
- Other info: Be part of a friendly team that values inclusivity and professional development.
The predicted salary is between 31000 - 36000 ÂŁ per year.
Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With more than 35 branches and 700+ colleagues across London and the South East, we pride ourselves on delivering quality products, expert advice, and excellent customer service. We are looking for a proactive and driven individual to join our Acton branch in a Telesales position.
Do you have a passion for customer service and a talent for building relationships over the phone? Would you like to develop your career within a successful, supportive company in the timber and building supplies sector? Our Telesales vacancy in Acton offers you the chance to play an important role in our dynamic team, helping both trade and retail customers with product advice and order enquiries over the phone.
Main Responsibilities – Telesales- Respond professionally and promptly to incoming telephone enquiries from both established and new customers.
- Provide detailed product advice and guide customers through the Lawsons’ extensive building materials, timber, and fencing ranges.
- Prepare accurate quotations, process sales orders, and follow up leads efficiently.
- Maintain strong customer relationships by delivering excellent service and clear communication.
- Work closely with the Acton branch team, including yard and warehouse colleagues, to ensure all orders and deliveries are fulfilled seamlessly.
- Identify sales opportunities, upsell relevant products, and assist in achieving branch targets.
- Keep updated with current promotions, special offers, and new product lines.
- Ensure all activities are carried out according to health and safety procedures and Lawsons’ compliance standards.
- Contribute positively to a collaborative and inclusive team environment.
- Previous experience in telesales, inside sales, or a customer service environment (building materials or merchant experience is essential).
- Outstanding communication skills, both verbal and written.
- Customer-focused manner, polite and professional at all times.
- Organised, reliable, and able to manage multiple priorities in a busy setting.
- IT literate, comfortable with order processing and CRM systems.
- Adaptable, eager to learn, and proactive in taking on new challenges.
- A positive attitude and genuine team player approach.
This is a full-time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00).
Employee Benefits – Telesales Careers at Lawsons Acton- Competitive salary depending on experience (£31,000 - £36,000).
- 25 days’ holiday plus UK Bank Holidays, with an additional celebration day.
- Pension scheme, Death in Service benefit, and Employee Assistance Programme.
- Access to the “My Reward” platform offering Online GP Access and wellbeing support.
- Comprehensive onboarding and ongoing training to support your professional development in the building and timber sector.
- Welcoming and inclusive team culture where every colleague’s contribution is valued.
- Join the UK’s leading independent supplier of timber, fencing, and building materials.
- Enjoy a varied telesales position with real opportunities for learning, growth, and progression.
- Be part of a friendly, supportive environment built on respect, inclusivity, and outstanding service.
- Work for a company that genuinely values its team and invests in staff wellbeing and development.
Telesales in City of London employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales in City of London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Lawsons' products and services. This way, you can show off your knowledge and passion for the timber and building materials sector, which will definitely impress the hiring team.
✨Tip Number 2
Practice your phone skills! Since this is a telesales role, make sure you're comfortable chatting over the phone. Try role-playing with a friend or family member to get used to responding to customer queries and providing product advice.
✨Tip Number 3
Show your customer service chops! Be ready to share examples of how you've built relationships and provided excellent service in previous roles. Highlighting your experience in a similar environment will help us see you as a great fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales in City of London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share examples of how you've gone the extra mile in previous roles to make sure they leave happy!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Telesales position. Highlight your experience in telesales or customer service, especially if it's in the building materials sector. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with Lawsons' range of timber, fencing, and building materials. Being able to discuss specific products and their benefits will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Practice Your Communication Skills
Since this role is all about building relationships over the phone, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with responding to common telesales questions.
✨Show Your Customer Focus
Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your customer-focused approach, which is crucial for success in a telesales position.
✨Be Ready to Discuss Sales Strategies
Think about how you would identify sales opportunities and upsell products. Be prepared to share your ideas on how to achieve branch targets, as this will highlight your proactive attitude and understanding of the telesales process.
