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For Companies At a Glance
- Tasks: Engage customers through telesales and provide top-notch service at our Colney Heath branch.
- Company: Join Lawsons, the UK's largest independent fencing and timber merchant since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and excellent training opportunities.
- Why this job: Be part of a supportive team where your contributions are valued and recognised.
- Qualifications: Previous sales or customer service experience and strong communication skills required.
- Other info: Great career progression opportunities in a dynamic and friendly environment.
The predicted salary is between 35000 - 40000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Founded in 1921, we operate across London and the South East with 35 branches, over 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.
Location – Colney Heath
Join Lawsons at our Colney Heath branch as a Telesales colleague. This customer-facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.
Working Hours
This is a full-time, permanent position. Typical hours are Monday to Friday 07:30 - 17:00 with 1 in 2 Saturday mornings 08:00 - 12:00.
What you will get in return…
- Competitive salary £35,000 - £40,000, dependent on experience.
- 25 days holiday pro rata plus Bank Holidays and 1 Celebration day.
- Company pension scheme.
- Death in Service cover.
- Employee Assistance Programme and online GP access.
- Training and development opportunities including product and sales training.
Key Accountabilities
- Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.
- Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.
- Operate the branch counter, serving trade and retail customers with courteous, efficient service.
- Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.
- Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.
- Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.
- Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.
- Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.
- Meet individual and branch sales targets and contribute to continuous improvement initiatives.
- Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.
- Carry out any other reasonable tasks as requested by your line manager.
We would love to meet someone with…
- Previous telesales, counter sales or retail/customer service experience (essential).
- Strong communication skills with a polite, professional and customer-focused manner.
- Good IT skills and experience using sales or CRM systems (essential).
- Basic numeracy and literacy to process payments and complete paperwork accurately.
- Ability to work to targets and manage time effectively in a busy branch environment.
- Willingness to carry out light manual handling tasks and work with yard colleagues as required.
- Positive, flexible approach and the ability to work as part of a team.
- Be vigilant and report any Health & Safety issues to the Line Manager immediately.
Why You Should Apply
- Join a respected, long-established company with strong regional presence and commitment to colleague development.
- Be part of a supportive team where your contribution is valued and recognised.
- Receive access to wellbeing support, training and an employee rewards package.
- Progression opportunities within branch sales and customer service roles for the right candidate.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Colney Heath branch, we would like to hear from you.
Branch Telesales Advisor – Timber & Fencing employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Telesales Advisor – Timber & Fencing
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Lawsons. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common sales scenarios.
✨Tip Number 3
Show off your product knowledge! Brush up on timber and fencing products before your interview. Being able to discuss these confidently will impress the hiring team and demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Lawsons family. We can’t wait to see your application!
We think you need these skills to ace Branch Telesales Advisor – Timber & Fencing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Telesales Advisor role. Highlight any previous telesales or customer service experience, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Lawsons and how your background makes you a perfect fit for the team. Keep it friendly and professional!
Show Off Your Product Knowledge: Since this role involves timber and fencing, do a bit of research on these products. Mentioning your knowledge in your application can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Before the interview, brush up on your knowledge of timber, fencing, and builders’ merchant products. Being able to discuss specific items and their uses will show that you're genuinely interested in the role and can provide informed advice to customers.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice answering common interview questions out loud. Focus on being clear and concise, and try to convey a polite and professional tone, just like you would with customers.
✨Demonstrate Your Sales Experience
Be ready to share specific examples from your previous telesales or customer service roles. Highlight how you met sales targets or resolved customer queries effectively, as this will showcase your ability to thrive in a busy branch environment.
✨Show Your Team Spirit
Lawsons values teamwork, so be prepared to discuss how you've collaborated with colleagues in the past. Share instances where you worked together to achieve a common goal, as this will demonstrate your positive and flexible approach.