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- Tasks: Lead a busy branch, ensuring excellent customer service and smooth operations.
- Company: Join Lawsons, the UK's largest independent supplier of timber and building materials.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Why this job: Develop your leadership skills while making a real impact in a supportive team.
- Qualifications: Experience in retail or builders’ merchants with strong customer service skills.
- Other info: Full-time role with opportunities for career growth in a friendly environment.
The predicted salary is between 36000 - 38000 ÂŁ per year.
Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With over 35 branches and 700+ colleagues across London and the South East, we deliver quality products, expert advice, and top-class customer service. We are seeking an experienced, customer-focused individual to join our team as a Branch Supervisor at our Acton branch.
Are you an organised and proactive supervisor with experience in builders’ merchants, retail, or warehouse operations? Do you take pride in high standards of customer service, team leadership, and health & safety? This role offers the chance to lead a busy branch, support colleagues, and help drive local commercial performance within a respected and growing business.
Main Responsibilities- Lead, coach and develop branch colleagues to deliver excellent customer service, safe working practices, and sales performance.
- Manage day-to-day branch operations including stock control, stock replenishment, merchandising and yard organisation.
- Ensure an efficient and customer-focused branch environment for trade and retail customers, resolving enquiries and issues promptly and professionally.
- Oversee health & safety compliance, ensuring all team members follow company procedures and complete required checks and paperwork.
- Support the branch manager with local targets, reporting, and implementing promotional activity to drive sales and margin.
- Assist with receiving and checking deliveries, maintaining accurate records of stock movements and returns.
- Deliver operational tasks as needed, including cashiering, telesales, and yard duties to ensure smooth branch running.
- Promote a positive team culture built on respect, integrity and customer care.
- Proven supervisory or team leader experience within builders’ merchants, retail, distribution or similar environment.
- Strong customer service focus with excellent communication and interpersonal skills.
- Good organisational skills with the ability to prioritise tasks and manage time effectively.
- Working knowledge of stock control and basic merchandising principles.
- Committed to health & safety best practice and familiar with routine checks and reporting.
- Confident using IT systems for stock, sales and basic reporting; willingness to learn company systems.
- Reliable, flexible and able to work as part of a busy team with occasional weekend or early starts as required.
This is a full-time, permanent position. 44.5 hours per week across Monday to Friday with 1 in 2 Saturday mornings working 08.00 - 12.00.
Employee Benefits- Competitive salary (ÂŁ36,000 - ÂŁ38,000), dependent on experience.
- 25 days’ holiday plus UK Bank Holidays and an additional celebration day.
- Pension scheme, Death in Service benefit, and Employee Assistance Programme.
- Access to the “My Reward” platform including Online GP Access and wellbeing support.
- Comprehensive onboarding and ongoing training with opportunities for career development.
- Supportive, team-oriented culture within a leading independent supplier.
- Be part of the UK’s leading independent supplier of timber, fencing and building materials.
- Work in a varied role with scope to develop operational and leadership skills.
- Contribute to a friendly local branch serving trade and retail customers.
- Enjoy a positive workplace that values safety, customer service and colleague development.
Branch Supervisor employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Get to know the company inside out! Research Lawsons, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Branch Supervisor role and be ready to share specific examples of your leadership and customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and customer service focus, as these are key for the Branch Supervisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams or improved customer service in previous roles to really stand out.
Showcase Your Organisational Skills: Since this role involves managing day-to-day operations, be sure to mention any relevant experience you have with stock control, merchandising, or health & safety practices. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Stuff
Before the interview, make sure you understand Lawsons' products and services. Familiarise yourself with timber, fencing, and building materials. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Branch Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development skills. Highlight any specific achievements that demonstrate your ability to drive performance.
✨Customer Service is Key
Lawsons prides itself on excellent customer service. Be ready to discuss your approach to handling customer enquiries and resolving issues. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Health & Safety Matters
Familiarise yourself with health and safety best practices relevant to the builders’ merchants industry. Be prepared to discuss how you've ensured compliance in previous roles and how you would promote a safe working environment at Lawsons.
