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For Companies At a Glance
- Tasks: Engage with customers through calls and face-to-face service, processing orders and promoting products.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials.
- Benefits: Enjoy a competitive salary, 25 days holiday, and access to wellness support.
- Why this job: Make a real impact in a dynamic role while developing your career in sales.
- Qualifications: Previous telesales or counter sales experience is essential; strong customer service skills required.
- Other info: Be part of a supportive team culture with excellent growth opportunities.
The predicted salary is between 34000 - 37000 ÂŁ per year.
About Us
Lawsons is the UK's largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of ÂŁ165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Telesales / Counter Sales team member to join our Oxford Fencing Supplies branch. This is a customer-facing sales role combining telephone-based order-taking and face-to-face counter service. The role involves responding to customer enquiries, processing orders accurately, promoting products and supporting branch operations to ensure a positive customer experience.
Working hours
Full time, permanent position. Typical hours will be Monday to Friday 07.30 - 17.00 with 1 in 2 Saturday mornings working 08.00 - 12.00.
Employee Benefits
- Competitive salary, dependent on experience (ÂŁ34,000 - ÂŁ37,000)
- 25 days’ holiday plus UK Bank Holidays and an additional celebration day.
- Pension scheme, Death in Service benefit, and Employee Assistance Programme.
- Access to the “My Reward” platform including Online GP Access and wellbeing support.
- Comprehensive onboarding and ongoing training with opportunities for career development.
- Supportive, team-oriented culture within a leading independent supplier.
Main Responsibilities
- Answer inbound telesales enquiries promptly and professionally, providing product information, pricing and availability.
- Process telephone and counter orders accurately using the company sales systems, ensuring correct documentation and payment handling.
- Deliver an excellent counter sales service to visiting customers, handling collections, providing product advice and resolving queries.
- Proactively promote relevant products, services and promotions to maximise sales and meet branch targets.
- Liaise with the yard and delivery teams to coordinate customer collections and deliveries, ensuring orders are ready and accurate.
- Maintain up-to-date product and price knowledge, escalating special requirements or stock shortages to the branch manager.
- Ensure accurate cash handling and card payment procedures are followed and assist with daily reconciliations where required.
- Keep the counter area tidy and presentable, restocking brochures and sample displays as needed.
- Record customer interactions and feedback in the CRM/system and support follow-up communications as directed.
Qualifications And Skills
- Previous telesales, counter sales experience is essential, ideally within builders’ merchants, timber, landscaping or related sectors.
- Excellent telephone manner and strong customer service skills with the ability to build rapport quickly.
- Good numeracy and IT literacy, comfortable using telephone systems, tills, handheld devices and company systems.
- Organised and accurate with strong attention to detail when processing orders and handling payments.
- Confident communicator, both written and verbal, with the ability to work well within a team and independently when required.
- Flexible and reliable with a positive, proactive approach to work and willingness to work occasional Saturdays.
- Full UK driving licence desirable but not essential.
Why Join Lawsons?
- Be part of a well-established and respected company with excellent career development opportunities.
- Work in a varied and rewarding role with direct impact on branch performance and customer satisfaction.
- Access to company benefits including pension, employee assistance programme and training opportunities.
- A supportive team environment where your contribution is recognised and valued.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are customer-focused, organised and enjoy working in a busy branch environment, we would like to hear from you.
Telesales / Counter Sales in Abingdon employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales / Counter Sales in Abingdon
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Lawsons. Understand their products, values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to showcase your telesales and customer service skills, so prepare a few scenarios where you’ve excelled in these areas. Think about how you can demonstrate your ability to build rapport and handle queries effectively.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable for your interview. It shows you take the opportunity seriously and are ready to represent Lawsons well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Telesales / Counter Sales in Abingdon
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight your previous experience in telesales or counter sales. We want to see how you've built rapport with customers and handled enquiries, so share specific examples that showcase your excellent telephone manner and customer service skills.
Be Accurate and Organised: Since the role involves processing orders and handling payments, it's crucial to demonstrate your attention to detail. Mention any systems or processes you've used in the past to ensure accuracy, and let us know how you keep things organised in a busy environment.
Promote Your Product Knowledge: We love candidates who are proactive about learning! If you have experience in the builders’ merchants or timber sectors, make sure to mention it. Talk about how you’ve kept up-to-date with product knowledge and how you’ve used that to promote sales effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products and services that Lawsons offers. Being able to discuss specific items, their uses, and any promotions will show your enthusiasm and readiness for the role.
✨Practice Your Customer Service Skills
Since this role is all about customer interaction, practice responding to common customer queries. Think about how you would handle difficult situations or complaints, and be ready to demonstrate your excellent telephone manner and rapport-building skills.
✨Showcase Your Sales Experience
Prepare examples from your previous telesales or counter sales roles that highlight your ability to meet targets and provide exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Ready for Role-Play Scenarios
Interviews for sales positions often include role-play scenarios. Be prepared to engage in a mock sales call or counter interaction. This is your chance to shine, so stay confident, listen actively, and demonstrate your product knowledge and customer service skills.