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- Tasks: Join us as a Yard Operative, delivering top-notch customer service and managing stock efficiently.
- Company: Lawsons is the UK's largest independent fencing and builders' merchants with a strong reputation since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and employee assistance programme.
- Why this job: Be part of a dynamic team in a busy environment, making a real impact on customer satisfaction.
- Qualifications: Must have previous yard experience and a valid forklift licence; a positive attitude is essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; great opportunity for career growth.
The predicted salary is between 28971 - 29500 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
Join Our Team as a Yard Operative in Colney Heath!
The Role
As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”
A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.
The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.
Working Hours – Monday – Friday plus 1 in 2 Saturdays 08.00 – 12.00 = 44.5 hours per week
Branch Postcode – AL4 0PG
What\’s in it for you,…
- Salary £28,971- £29,500, dependant on experience
- 25 days Holiday + Bank Holidays + 1 Celebration day
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
- My Reward, including Online GP Access
About you
You\’ll need to be someone who isn\’t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you\’re someone who is happy to get stuck in, then we\’d love to hear from you.
A forklift truck licence is essential for this role.
Key Accountabilities…
- Accurate picking of products, checking quality and quantity prior to packing & loading.
- Ensure that stock is replenished, rotated and merchandised
- Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
- Accurate completion of all paperwork.
- Provide Customers & Suppliers excellent service and attention in the Yard.
- Unloading and checking of all received deliveries into yard from either customer or supplier.
- Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
- Maintain Yard Standards in line with yard audit criteria.
- Correct reporting and management of any damaged or compromised products or materials.
- Assist in the company stock
- Maintain the yard to a high standard of tidiness and cleanliness
- Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
- Correct and Safe use of all mechanical equipment and machinery
- Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
- The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
- Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc
- Be vigilant and report any Health & Safety issues to the Line Manager immediately
We would love to meet someone with…
- Previous experience working in a Yard at a Builders Merchants (essential)
- A Live and Valid Forklift License (essential)
- Up to date forklift training certificate
- A positive & approachable attitude
- Good product knowledge within the Industry
- Professionalism and who will promote and adhere to the company\’s value’s
- Good interpersonal skills, confidence and ability to approach customers
- A good problem solver, logically minded and good math skills
- Good understanding of stock control principles
- Strong attention to detail.
- Able to work to and maintain, set company standards
- Good numeracy and ability to read picking tickets/delivery notes
- Good time management
Desirable Traits
- Committed: Demonstrates dedication and reliability in all tasks, ensuring high standards are consistently met.
- Responsible: Holds accountability for actions and ensures duties are completed safely and effectively.
- Social: Excellent interpersonal skills, with the ability to work collaboratively and positively influence the team dynamic.
Why Work With Us?
- Join a well-established company with a reputation for excellence and customer satisfaction.
- Participate in a supportive and engaging work environment where your contributions are valued.
- Receive competitive salary packages and benefits, including opportunities for professional development and career advancement.
- Contribute to a team driven by shared values and work towards common goals in a rewarding and challenging role.
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Yard Operative - Colney Heath Operations · Colney Heath employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Operative - Colney Heath Operations · Colney Heath
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding their range of fencing, timber, and building materials will help you engage with customers more effectively and demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since you'll be the first point of contact for customers, showcasing your ability to build rapport and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with health and safety practices. Given the emphasis on maintaining a safe working environment, being able to articulate your understanding and previous adherence to safety protocols will be crucial.
✨Tip Number 4
If you have a forklift licence, make sure to mention it prominently. Since it's essential for the role, demonstrating your proficiency and any recent training can give you an edge in the selection process.
We think you need these skills to ace Yard Operative - Colney Heath Operations · Colney Heath
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially any previous roles in a yard or builders' merchants. Emphasise your forklift licence and any specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your customer service skills and ability to work under pressure, as these are key aspects of the Yard Operative position.
Highlight Relevant Experience: In your application, clearly outline any past experiences that demonstrate your ability to manage stock, maintain yard standards, and provide excellent customer service. Use specific examples to illustrate your skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Lawsons Ltd.
✨Show Your Customer Service Skills
As a Yard Operative, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to build rapport and maintain a positive attitude.
✨Demonstrate Product Knowledge
Familiarise yourself with common products in the builders' merchants industry. During the interview, showcase your understanding of the products Lawsons offers and how you can assist customers with their needs. This will demonstrate your commitment to providing excellent service.
✨Emphasise Teamwork and Reliability
The role requires working under pressure and as part of a team. Share examples of how you've successfully collaborated with colleagues in past roles and how you ensure tasks are completed efficiently and safely. This will show that you're a dependable team player.
✨Prepare for Health & Safety Questions
Health and safety is crucial in this role. Be ready to discuss your understanding of health and safety practices, especially regarding the use of machinery and equipment. Mention any relevant training or certifications you have, such as your forklift licence.
