Yard Operative - AVS Bishops Stortford Operations · Bishops Stortford

Company Overview

AVS is part of the Lawsons Group, which is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.

The Role

As a Yard Operative at AVS Fencing Supplies, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience. A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety. The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.

About you

You’ll need to be someone who isn’t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you’re someone who is happy to get stuck in, then we’d love to hear from you. A forklift truck licence is essential for this role.

Working Hours

The Yard Operative position in Bishops Stortford offers a full-time work schedule from Monday to Friday, with alternate Saturdays from 08:00 to 12:00, totalling 44.5 hours per week. Branch Address - Horse Cross, Standon, Near Ware, SG11 2PU.

What you will get in return

• Salary £28,971 - £29,500, depending on experience
• 25 days Holiday + Bank Holidays + 1 Celebration day
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme
• My Rewards, including Online GP Access

Key Accountabilities

• Accurate picking of products, checking quality and quantity prior to packing & loading.
• Ensure that stock is replenished, rotated and merchandised.
• Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
• Accurate completion of all paperwork.
• Provide Customers & Suppliers excellent service and attention in the Yard.
• Unloading and checking of all received deliveries into yard from either customer or supplier.
• Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
• Maintain Yard Standards in line with yard audit criteria.
• Correct reporting and management of any damaged or compromised products or materials.
• Assist in the company stock.
• Maintain the yard to a high standard of tidiness and cleanliness.
• Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
• Correct and Safe use of all mechanical equipment and machinery.
• Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
• The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
• Carry out any other reasonable task as requested by your line manager.
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
• Build rapport, be polite and courteous to customers.
• Be vigilant to prevent loss of product by theft etc.
• Be vigilant and report any Health & Safety issues to the Line Manager immediately.

We would love to meet someone with

• Previous experience working in a Yard at a Builders Merchants (essential)
• A Live and Valid Forklift License (essential)
• Up to date forklift training certificate
• A positive & approachable attitude
• Good product knowledge within the Industry
• Professionalism and who will promote and adhere to the company's values
• Good interpersonal skills, confidence and ability to approach customers
• A good problem solver, logically minded and good math skills
• Good understanding of stock control principles
• Strong attention to detail.
• Able to work to and maintain, set company standards
• Good numeracy and ability to read picking tickets/delivery notes
• Good time management.

Why You Should Apply

• Join a company that values its employees and promotes a culture of continuous improvement.
• Be part of a dynamic team where your contributions are recognised and appreciated.
• Receive training and development opportunities to enhance your skills and career prospects.
• Work in a supportive environment that encourages innovation and teamwork.