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For Companies At a Glance
- Tasks: Engage with customers through calls and in-branch service, driving sales and providing product advice.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials.
- Benefits: Enjoy a competitive salary, 25 days holiday, and access to wellness support.
- Why this job: Make a real impact in a dynamic role with excellent career growth opportunities.
- Qualifications: Experience in telesales or customer service, with strong communication skills.
- Other info: Be part of a supportive team culture where your contributions are valued.
The predicted salary is between 30000 - 35000 £ per year.
About Us
Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Telesales / Counter Sales team member to join our Witham branch. This is a customer-facing, hybrid telesales and counter role based in-branch, responsible for handling inbound and outbound calls, serving counter customers, processing orders, providing product advice and supporting branch sales activity to achieve revenue and service targets.
Working hours
Full time, permanent position. Typical hours will be Monday to Friday 07.30 - 17.00 with 1 in 2 Saturday mornings working 08.00 - 12.00.
Employee Benefits
- Competitive salary dependent on experience (£30,000 - £35,000)
- 25 days’ holiday plus UK Bank Holidays and an additional celebration day.
- Pension scheme, Death in Service benefit, and Employee Assistance Programme.
- Access to the “My Reward” platform including Online GP Access and wellbeing support.
- Comprehensive onboarding and ongoing training with opportunities for career development.
- Supportive, team-oriented culture within a leading independent supplier.
Main Responsibilities
- Respond to inbound customer enquiries by phone and at the counter promptly and professionally, converting enquiries into sales and providing accurate product information and technical guidance.
- Proactively make outbound calls to trade and retail customers to follow up quotations, generate orders and drive repeat business.
- Serve counter customers efficiently, ensuring goods are correctly picked, packaged and prepared for collection or delivery.
- Process customer orders accurately using the company order management system and communicate order status to customers in a timely manner.
- Upsell and cross-sell products and services across the Lawsons range to maximise revenue and margin.
- Work closely with yard and delivery teams to coordinate fulfilment, resolve issues and ensure excellent customer service.
- Maintain and update customer records, call logs and sales activity within the CRM system to support forecasting and reporting.
- Meet individual and branch sales targets, KPIs and performance metrics set by branch and central teams.
- Provide feedback on customer trends, product demand and competitor activity to support branch merchandising and promotions.
- Adhere to company policies, data protection requirements and health and safety guidance at all times.
Qualifications and Skills
- Proven telesales, counter sales or customer service experience, ideally within builders’ merchants, timber, landscaping or related sectors.
- Excellent communication and telephone manner with the ability to build rapport quickly and professionally.
- Commercially aware with a focus on achieving sales targets and delivering excellent customer service.
- Good IT literacy and experience using CRM systems, Microsoft Office and telephony platforms.
- Organised, resilient and able to manage a varied workload while maintaining attention to detail.
- Team player who collaborates effectively with branch, yard and delivery colleagues.
- Willingness to undertake product and systems training to broaden knowledge and capability.
Why Join Lawsons?
- Be part of a well-established and respected company with excellent career development opportunities.
- Work in a varied role with direct impact on branch performance and customer satisfaction.
- Access to company benefits including pension, employee assistance programme and training opportunities.
- A supportive team environment where your contribution is recognised and valued.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are customer-focused, commercially driven and enjoy working in a busy telesales and counter sales environment, we would like to hear from you.
Telesales / Counter Sales Sales · Witham Timber employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales / Counter Sales Sales · Witham Timber
✨Tip Number 1
Get to know the company inside out! Research Lawsons, their products, and their culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telesales, try role-playing with a friend or family member. Get comfortable with handling objections and turning inquiries into sales.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past experiences where you’ve hit sales targets or provided excellent customer service. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lawsons team!
We think you need these skills to ace Telesales / Counter Sales Sales · Witham Timber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Telesales / Counter Sales role. Highlight any relevant customer service or sales experience, especially in builders’ merchants or related sectors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Lawsons. Mention your passion for customer service and how you can contribute to achieving sales targets.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your excellent communication skills. Use clear and professional language, and don’t forget to mention any experience with phone or face-to-face customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services offered by Lawsons. Familiarise yourself with timber, fencing, and building materials, as well as any recent trends in the industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Role-play common scenarios you might encounter, such as handling customer inquiries or upselling products. This will help you articulate your thoughts clearly and demonstrate your ability to build rapport with customers.
✨Show Your Sales Savvy
Be prepared to discuss your previous sales experience and how you've met targets in the past. Think of specific examples where you successfully converted inquiries into sales or handled objections. This will showcase your commercial awareness and ability to drive revenue, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
