At a Glance
- Tasks: Handle customer enquiries and develop relationships to boost sales.
- Company: Join Lawsons, the UK's largest independent supplier of building materials.
- Benefits: Enjoy competitive salary, 25 days holiday, and career progression.
- Other info: Full-time role with structured training and growth opportunities.
- Why this job: Make a real impact in a supportive team environment.
- Qualifications: Experience in telesales or customer service is essential.
The predicted salary is between 38000 - 42000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Telesales colleague to join our Whetstone branch. This is a customer-focused sales role responsible for handling telephone enquiries, developing customer relationships and supporting the branch in achieving its sales and service targets. The successful candidate will be confident speaking with trade and retail customers, organised in their approach and motivated to provide accurate product advice and a professional service at every opportunity.
Key Responsibilities
- Handle incoming telephone enquiries from trade and retail customers, providing prompt, friendly and professional assistance.
- Identify customer requirements and recommend suitable timber, fencing and building materials based on product knowledge and customer needs.
- Prepare accurate quotations, process sales orders and confirm product availability, pricing, delivery details and collection arrangements.
- Proactively contact existing and potential customers to generate sales, follow up quotations and develop long-term customer relationships.
- Work closely with the branch yard, transport and management teams to ensure orders are prepared and delivered in line with customer expectations.
- Maintain accurate customer, order and quotation information using branch systems and company procedures.
- Identify opportunities to introduce additional products and services that meet customer requirements and support branch sales targets.
- Resolve customer queries and complaints professionally, escalating issues to the appropriate colleague or manager when required.
- Keep up to date with product ranges, pricing, promotions and industry developments to provide accurate and helpful advice.
- Comply with company policies and procedures including health and safety, data protection and customer service standards.
Person Specification
- Previous experience in telesales, internal sales, customer service or a trade counter environment (essential).
- Experience within a builders’ merchants, timber, fencing or building materials environment (essential).
- Confident and professional telephone manner with the ability to build rapport with a wide range of customers.
- Strong sales and negotiation skills with a proactive approach to following up enquiries and securing orders.
- Good product awareness and the ability to understand customer requirements and recommend appropriate solutions.
- Accurate and organised, with the ability to manage multiple enquiries, quotations and orders effectively.
- Good numeracy and literacy skills with attention to detail when checking prices, quantities and order information.
- Comfortable using computers, email, CRM or sales order systems and Microsoft Office applications.
- Team player who works well with telesales, yard, transport and management colleagues across the branch.
- Reliable, commercially aware and motivated to achieve individual and branch sales targets.
- Commitment to delivering excellent customer service and building lasting customer relationships.
Working Hours, Salary and Benefits
- Full-time, permanent position based at our Whetstone branch.
- Working hours are Monday to Friday 07.30 - 17.00 and 1 in 3 Saturdays working 08.00 - 12.00.
- Competitive salary dependent on experience (£38,000 - £42,000).
- 25 days holiday per year plus bank holidays and an additional celebration day, rising with service in line with company policy.
- Company pension scheme and Death in Service cover.
- Employee Assistance Programme and access to Online GP services.
- Comprehensive induction, ongoing product and sales training and genuine progression opportunities within Lawsons.
Why Join Lawsons?
- Be part of a well-established, family-owned company with a strong local reputation.
- Work in a supportive, team-focused environment where product knowledge, sales performance and customer service are valued.
- Develop your career through structured training and clear progression pathways across our branch network.
- Build strong relationships with trade and retail customers in Whetstone and the surrounding area.
- Play an important role in helping customers find the right products and supporting the success of the branch.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Telesales Sales · Whetstone employer: Lawsons Ltd.
At Lawsons Ltd., we pride ourselves on being an excellent employer, offering our Relief HGV Drivers a supportive work culture that values safety and customer service. Located in New Malden, our team enjoys competitive salaries, generous holiday allowances, and robust employee support programs, all while having the opportunity to grow within a dynamic and flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Sales · Whetstone
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Sales · Whetstone at Lawsons Ltd., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lawsons Ltd.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Sales · Whetstone. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Sales · Whetstone
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lawsons Ltd.:When writing your cover letter, make sure to tailor your message specifically for Lawsons Ltd.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lawsons Ltd. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lawsons Ltd. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lawsons Ltd.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
