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- Tasks: Engage with customers, handle sales calls, and provide expert advice on products.
- Company: Join Lawsons Group, the UK's leading independent supplier of fencing and building materials.
- Benefits: Enjoy 25 days holiday, a pension scheme, and employee perks like online GP access.
- Why this job: Be part of a supportive team that values your growth and contributions in a thriving industry.
- Qualifications: Previous telesales or customer service experience is essential; strong communication skills are a must.
- Other info: Opportunities for career progression into senior roles within a diverse and inclusive workplace.
The predicted salary is between 24600 - 25200 £ per year.
Lawsons Group is seeking a driven and enthusiastic individual to join our AVS Worthing branch as a Telesales colleague. As the UK’s leading independent supplier of fencing, timber, and building materials, Lawsons Group prides itself on excellent customer service and embracing inclusive, supportive workplaces where everyone can thrive.
Telesales at AVS Worthing
Are you passionate about delivering outstanding customer service? Do you have an interest in sales and want to work in a busy, well-established team within the construction and timber sector? This Telesales opportunity is ideal for someone who is motivated, people-oriented, and enjoys working with both trade and retail customers to help them get the materials they need.
Working Hours & Location – AVS Worthing
This is a permanent, full-time position, working 44.5 hours per week from Monday to Friday 07:30–17:00, plus alternate Saturdays 08:00–12:00.
The role is based at our AVS Worthing branch:
Highdown Industrial Park, Littlehampton Rd, Worthing, BN12 6PG.
Benefits….
- Salary range £28,971 – £30,000, depending on experience.
- 25 days holiday (plus Bank Holidays) and an extra paid celebration day each year.
- Pension scheme, Death In Service, and Employee Assistance Programme.
- Comprehensive on-the-job telesales training and clear career development pathways.
- My Reward employee perks, including Online GP Access and more.
- Inclusive, welcoming environment focused on safety, teamwork, and your personal growth.
Main Responsibilities…
- Build strong relationships with new and existing customers, understanding their needs and providing expert advice on our full product range, including timber, fencing, and building supplies.
- Handle inbound and outbound sales calls in a professional and friendly manner, maximising sales opportunities while focusing on excellent service at all times.
- Prepare accurate quotations, process orders efficiently, and follow up on leads in collaboration with the branch team.
- Work closely with depots, stock, and yard colleagues to ensure prompt delivery and fulfilment of customer requirements.
- Maintain accurate records of customer contacts, sales activity, and follow-ups using our systems.
- Proactively engage in telesales training, product learning, and development sessions.
- Promote Lawsons Group’s values of inclusion, professionalism, and customer focus in all interactions.
- Contribute to branch targets and team success with a positive, solution-oriented approach.
Skills & Qualities – Who Succeeds in Telesales at AVS Worthing?
- Previous telesales, customer service, or call centre experience is essential, ideally in timber, building materials, or related sectors.
- Excellent communication skills – enjoy building rapport and making a difference for customers over the phone and via email.
- Organised, accurate and able to work at pace within a friendly, supportive team environment.
- Keen to learn new products and processes, with a genuine interest in construction, landscaping, or DIY sectors.
- IT confident – comfortable with using sales/order entry systems and Microsoft Office.
- Strong work ethic, reliable and committed to delivering the best possible experience for every customer.
- Respectful of colleagues and customers from all backgrounds, committed to a fair and inclusive workplace.
- Basic numeracy and literacy are essential to succeed in this role.
Why Choose Lawsons Group for Your Next Telesales Role?
- Join a respected and growing business that supports your personal and professional development.
- Receive ongoing professional training from experienced industry colleagues.
- Opportunities to progress into senior telesales, field sales, or branch management roles throughout Lawsons Group.
- See the real impact of your work every day as part of a close-knit, achievement-focused team.
- Work in a diverse and welcoming environment where your ideas and ambitions are valued. #MP
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Telesales Sales · Worthing employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Sales · Worthing
✨Tip Number 1
Familiarise yourself with the construction and timber sectors. Understanding the products Lawsons Group offers will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telesales, being able to build rapport quickly and professionally is key to success.
✨Tip Number 3
Showcase your customer service experience during any interactions. Highlighting your ability to handle inquiries and resolve issues will make you stand out as a candidate who aligns with Lawsons Group's values.
✨Tip Number 4
Be prepared to discuss your organisational skills. The role requires maintaining accurate records and processing orders efficiently, so demonstrating your ability to manage tasks effectively will be beneficial.
We think you need these skills to ace Telesales Sales · Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, customer service, or related fields. Emphasise any previous roles where you built strong customer relationships or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully engaged with customers in the past and how you align with Lawsons Group's values of inclusion and professionalism.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and IT proficiency. These are crucial for the telesales role, so provide examples of how you've demonstrated these skills in previous positions.
Show Enthusiasm for the Role: Express your genuine interest in the construction and timber sectors. Mention any relevant knowledge or experiences that make you a good fit for the Telesales position at AVS Worthing, and convey your eagerness to contribute to the team.
How to prepare for a job interview at Lawsons Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Lawsons Group's values.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous telesales or customer service experience. Highlight any achievements in sales, such as exceeding targets or successfully handling difficult calls, to showcase your ability to maximise sales opportunities.
✨Familiarise Yourself with the Product Range
Before the interview, take some time to learn about the products offered by Lawsons Group, particularly in timber and building materials. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the sector.
✨Emphasise Teamwork and Inclusivity
Lawsons Group values a supportive and inclusive workplace. Be prepared to discuss how you work well in a team and respect diverse backgrounds. Sharing experiences where you've contributed to a positive team environment can set you apart.