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- Tasks: Engage customers through telesales and at the trade counter, providing top-notch service.
- Company: Join Lawsons, the UK's largest independent supplier of building materials since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and ongoing training opportunities.
- Why this job: Be part of a supportive team with clear career progression in a dynamic environment.
- Qualifications: Previous sales experience in a builders' merchant or similar retail setting is essential.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 29000 - 30000 £ per year.
Lawsons is proud to be the UK’s largest independent supplier of fencing, timber, and building materials. With a legacy of excellence since 1921, over 35 branches, 700+ colleagues, and a presence expanding throughout London and the South East, we are dedicated to serving our customers and fostering a thriving team environment.
Telesales and Counter Sales Opportunity – Join Our AVS Lewes Team
We are seeking a proactive and enthusiastic individual to join our AVS Lewes branch, bringing high standards of customer service and sales expertise to both our telesales and trade counter operations. This is an excellent opportunity to play a vital role within a respected builders’ merchant and develop your career in a dynamic, supportive environment.
Location – AVS Lewes
Address: Southdown Works, Laughton Rd, Ringmer, Lewes BN8 5PN
Working Hours
This is a full-time position with a 44.5-hour workweek, Monday to Friday from 07:30 to 17:00, and alternate Saturdays from 08:00 to 12:00.
Benefits for Telesales and Counter Sales Staff at AVS Lewes
- Salary: £29,000-£30,000 – dependent on experience
- 25 days holiday, plus Bank Holidays and an additional celebration day
- Pension Scheme, Death In Service Scheme, and Employee Assistance Programme
- Access to our “My Reward” platform (includes Online GP Access and more)
- Ongoing training and genuine career progression opportunities
Main Responsibilities – Telesales & Counter Sales Roles
- Provide outstanding customer service both on the telephone (inbound and outbound) and face-to-face at the trade counter.
- Previous sales experience within a builders’ merchant, trade counter, or similar retail environment (essential)
- Accurately process customer orders and quotations for a wide range of building materials
- Respond actively to customer enquiries, offering informed advice and product recommendations
- Build and sustain strong relationships with customers, suppliers, and colleagues
- Identify sales opportunities and upsell relevant products to meet customer needs
- Maintain high standards of branch presentation, stock levels, and compliance
- Assist with follow-ups on leads, sales promotions, and branch marketing initiatives
- Support teamwork and continuous improvement within the branch
- Uphold all health and safety policies and ensure safe working practices
- Strong telephone, written, and face-to-face communication skills
- Consultative approach with a passion for providing excellent service
- Confidence in working with targets and drive to achieve branch ambitions
- Positive attitude, adaptability, and teamwork ethos
- Attention to detail and efficient organisation skills
- Keen to learn about new products and systems (full training will be provided)
- Comfortable using point-of-sale and order processing systems
Why Join the AVS Lewes Team for Telesales and Counter Sales?
- Work for a well-established, independent merchant with a reputation for reliability and quality
- Enjoy a varied and rewarding role with direct impact on customer satisfaction and branch success
- Become part of a friendly, experienced, and supportive team
- Benefit from structured training, professional development, and clear progression routes
- Contribute to a customer-focused, inclusive, and positive workplace
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Telesales / Counter Sales Sales · Lewes employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales / Counter Sales Sales · Lewes
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the range of building materials and their applications will help you engage confidently with customers and provide informed recommendations during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves telesales, being able to convey information clearly and persuasively is crucial. Consider role-playing scenarios with a friend to enhance your confidence.
✨Tip Number 3
Research the builders' merchant industry and current market trends. Being knowledgeable about competitors and customer needs will allow you to identify sales opportunities and upsell effectively, which is key to success in this role.
✨Tip Number 4
Showcase your enthusiasm for teamwork and customer service during any interviews or discussions. Highlighting your ability to work collaboratively and your commitment to providing excellent service will resonate well with the hiring team at AVS Lewes.
We think you need these skills to ace Telesales / Counter Sales Sales · Lewes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in a builders' merchant or similar retail environment. Emphasise your customer service skills and any achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join AVS Lewes and how your skills align with their values and requirements.
Highlight Communication Skills: Since the role involves both telesales and face-to-face interactions, emphasise your strong communication skills in your application. Provide examples of how you've successfully engaged with customers in previous roles.
Showcase Teamwork and Adaptability: Demonstrate your ability to work well in a team and adapt to changing situations. Include examples from past experiences where you contributed to team success or adapted to new challenges.
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Products
Familiarise yourself with the range of building materials and products that Lawsons offers. Being able to discuss these confidently will show your enthusiasm and preparedness for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales roles, particularly in a builders’ merchant or similar environment. Emphasise your ability to identify sales opportunities and upsell products effectively.
✨Emphasise Teamwork and Adaptability
Lawsons values a supportive team environment. Share instances where you worked collaboratively with colleagues and adapted to changes in a fast-paced setting.
