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- Tasks: Engage customers in person and over the phone, providing expert advice and processing sales orders.
- Company: Briants of Risborough is Buckinghamshire's leading supplier of fencing, timber, and landscaping products.
- Benefits: Enjoy 25 days holiday, a pension scheme, and opportunities for career progression.
- Why this job: Join a supportive team focused on community and quality, with a chance to grow your career.
- Qualifications: Experience in telesales or customer service, strong communication skills, and a positive attitude are essential.
- Other info: Full-time role with a salary range of £30,000 - £33,000 based on experience.
The predicted salary is between 24000 - 26400 £ per year.
Welcome to Briants of Risborough – Your Trusted Supplier for Fencing, Timber, and Landscaping Solutions. Briants of Risborough, part of the Lawsons Group, is recognised as Buckinghamshire's leading supplier of fencing, timber, and landscaping products. Our team is committed to delivering outstanding customer care and reliable expertise to every individual and business we serve. As our business continues to grow, we are seeking a friendly and driven person to join our sales team, engaging customers both at the counter and over the phone.
If you are motivated by delivering quality customer experiences, enjoy building ongoing relationships, and have a flair for sales, this role is for you. You will be responsible for greeting customers in person, answering phone enquiries, processing sales orders, and supporting the growth of our business by identifying customer needs and offering tailored solutions.
Location: Green Close Works, Thame Rd, Longwick, Princes Risborough, HP27 9SG
Key Responsibilities – Counter Service, Telesales, and Customer Engagement
- Welcome and assist customers at the sales counter, providing expert advice on fencing, timber, and landscaping materials.
- Handle inbound calls professionally, responding to product queries, providing quotes, and supporting customer orders.
- Drive sales by identifying opportunities to match customer requirements with suitable products and upselling where appropriate.
- Proactively contact existing and potential customers, both trade and retail, to strengthen relationships and encourage repeat business.
- Accurately process customer orders using our internal system, communicating clearly with the warehouse and delivery teams.
- Address and resolve customer issues or complaints efficiently and positively, ensuring customer satisfaction at all times.
- Work collaboratively with colleagues in sales, warehousing, and logistics to provide a seamless and professional service.
- Ensure the sales area and reception are kept clean and organised as a reflection of our standards.
Experience and Skills – What We’re Looking For
- Background in telesales, counter sales, customer service, or similar roles – ideally within building materials, trade supply, or retail sectors.
- Confident communicator with excellent listening and interpersonal skills.
- Proven ability to drive sales, meet targets, and deliver solutions that exceed customer expectations.
- Competent IT user, experienced with order processing systems or similar software.
- Strong organisational skills, with the ability to multitask and prioritise effectively.
- Positive approach and genuine enthusiasm for providing great customer service.
- Commitment to promoting and participating in an inclusive work environment – applications encouraged from all backgrounds.
Hours, Benefits, and Reward – Working at Briants of Risborough
- Full-time, 44.5 hours per week: Monday–Friday (07:30–17:00), alternate Saturdays (08:00–12:00).
- Salary range £30,000 - £33,000, based on skills and experience.
- 25 days paid holiday plus bank holidays and an extra celebration day.
- Pension scheme, death in service cover, and employee assistance programme with online GP access.
- Supportive training, mentoring, and genuine opportunities for career progression across the Lawsons Group.
Why Choose a Front Desk, Telesales, and Counter Sales Role at Briants of Risborough?
- Join an established, reputable business with a focus on community, quality, and customer care.
- Take on a varied and engaging role that’s central to our expanding operation.
- Be part of a welcoming team where individual efforts are valued and rewarded.
- Grow your career within the UK’s largest independent group in the industry.
How to Apply
If you are enthusiastic about sales, confident communicating with customers, and eager to build a rewarding career in the building materials sector, we’d be delighted to hear from you. Apply now and join Briants of Risborough to make an impact within our thriving team.
Telesales / Counter Sales - Briants of Risborough Sales · Briants - Risborough employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales / Counter Sales - Briants of Risborough Sales · Briants - Risborough
✨Tip Number 1
Familiarise yourself with the products we offer, especially fencing, timber, and landscaping materials. This knowledge will help you engage confidently with customers and provide tailored solutions during your interactions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Being able to articulate product benefits clearly over the phone or in person is crucial for success in telesales and counter sales roles.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle complaints positively and efficiently.
✨Tip Number 4
Network with professionals in the building materials sector. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
We think you need these skills to ace Telesales / Counter Sales - Briants of Risborough Sales · Briants - Risborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, counter sales, or customer service. Use specific examples that demonstrate your ability to drive sales and provide excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the fencing, timber, and landscaping industry, and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your communication skills, ability to multitask, and experience with order processing systems. These are crucial for the role at Briants of Risborough, so make sure they stand out in your application.
Showcase Customer Engagement Experience: Provide examples of how you've successfully engaged with customers in previous roles. Highlight any instances where you identified customer needs and provided tailored solutions, as this is a key aspect of the job.
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Products
Familiarise yourself with the fencing, timber, and landscaping products that Briants offers. Being able to discuss these items confidently will show your genuine interest in the role and help you engage effectively with customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to resolve issues and create positive experiences, as this is crucial for a role focused on customer engagement.
✨Practice Your Sales Techniques
Brush up on your sales skills, particularly in upselling and identifying customer needs. Be ready to discuss how you can drive sales and meet targets, as this will be a key part of your responsibilities.
✨Show Enthusiasm and Team Spirit
Briants values a positive approach and teamwork. Convey your enthusiasm for the role and your willingness to collaborate with colleagues to provide a seamless service, which will resonate well with the interviewers.
