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- Tasks: Engage customers through telesales and at the trade counter, providing top-notch service.
- Company: Join Lawsons, the UK's largest independent supplier of building materials since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and ongoing training opportunities.
- Other info: Full training provided; flexible working hours with alternate Saturdays.
- Why this job: Make a real impact in a supportive team while developing your sales skills.
- Qualifications: Sales experience preferred; strong communication and teamwork skills are essential.
The predicted salary is between 29000 - 30000 ÂŁ per year.
Lawsons is proud to be the UK’s largest independent supplier of fencing, timber, and building materials. With a legacy of excellence since 1921, over 35 branches, 700+ colleagues, and a presence expanding throughout London and the South East, we are dedicated to serving our customers and fostering a thriving team environment.
Telesales and Counter Sales Opportunity – Join Our AVS Lewes Team
We are seeking a proactive and enthusiastic individual to join our AVS Lewes branch, bringing high standards of customer service and sales expertise to both our telesales and trade counter operations. This is an excellent opportunity to play a vital role within a respected builders’ merchant and develop your career in a dynamic, supportive environment.
Location – AVS Lewes
Address:Southdown Works, Laughton Rd, Ringmer, Lewes BN8 5PN
Working Hours
This is a full-time position with a 44.5-hour workweek, Monday to Friday from 07:30 to 17:00, and alternate Saturdays from 08:00 to 12:00.
Benefits for Telesales and Counter Sales Staff at AVS Lewes
- Salary: £29-30,000– dependent on experience
- 25 days holiday, plus Bank Holidays and an additional celebration day
- Pension Scheme, Death In Service Scheme, and Employee Assistance Programme
- Access to our “My Reward” platform (includes Online GP Access and more)
- Ongoing training and genuine career progression opportunities
Main Responsibilities – Telesales & Counter Sales Roles
- Provide outstanding customer service both on the telephone (inbound and outbound) and face-to-face at the trade counter
- Accurately process customer orders and quotations for a wide range of building materials
- Respond actively to customer enquiries, offering informed advice and product recommendations
- Build and sustain strong relationships with customers, suppliers, and colleagues
- Identify sales opportunities and upsell relevant products to meet customer needs
- Maintain high standards of branch presentation, stock levels, and compliance
- Assist with follow-ups on leads, sales promotions, and branch marketing initiatives
- Support teamwork and continuous improvement within the branch
- Uphold all health and safety policies and ensure safe working practices
- Previous sales experience within a builders’ merchant, trade counter, or similar retail environment (preferred)
- Strong telephone, written, and face-to-face communication skills
- Consultative approach with a passion for providing excellent service
- Confidence in working with targets and drive to achieve branch ambitions
- Positive attitude, adaptability, and teamwork ethos
- Attention to detail and efficient organisation skills
- Keen to learn about new products and systems (full training will be provided)
- Comfortable using point-of-sale and order processing systems
Why Join the AVS Lewes Team for Telesales and Counter Sales?
- Work for a well-established, independent merchant with a reputation for reliability and quality
- Enjoy a varied and rewarding role with direct impact on customer satisfaction and branch success
- Become part of a friendly, experienced, and supportive team
- Benefit from structured training, professional development, and clear progression routes
- Contribute to a customer-focused, inclusive, and positive workplace
How to Apply for Telesales and Counter Sales Jobs in Lewes
If you have a passion for sales, excellent customer service skills, and a commitment to making a difference in a team environment, we would love to hear from you. Please submit your application to join AVS Lewes and help us continue to set the standard for service in the builders’ merchant sector.
Lawsons and AVS are proud equal opportunities employers, welcoming applicants from all backgrounds, and are committed to creating an inclusive and supportive workplace.
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Telesales/ Counter sales - AVS Lewes Sales · Lewes employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales/ Counter sales - AVS Lewes Sales · Lewes
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the range of building materials, fencing, and timber will not only boost your confidence during conversations but also help you provide informed recommendations to customers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves telesales, being able to convey information clearly and persuasively is crucial. Consider role-playing scenarios with a friend to enhance your ability to handle customer inquiries effectively.
✨Tip Number 3
Showcase your enthusiasm for teamwork and customer service during any interactions. Highlighting your ability to work collaboratively and your commitment to providing excellent service can set you apart from other candidates.
✨Tip Number 4
Research the company culture at Lawsons and AVS Lewes. Understanding their values and mission can help you align your responses in interviews, demonstrating that you are a good fit for their team-oriented environment.
We think you need these skills to ace Telesales/ Counter sales - AVS Lewes Sales · Lewes
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Telesales and Counter Sales position at AVS Lewes. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your sales experience, customer service skills, and any relevant achievements. Use bullet points for clarity and ensure it is well-structured. Highlight your ability to work in a team and your adaptability, as these are key traits for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience makes you a great fit for the Telesales and Counter Sales position. Be sure to convey your passion for providing excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Products
Familiarise yourself with the range of building materials and products that Lawsons offers. Being able to discuss these confidently will show your enthusiasm and preparedness for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales roles, particularly in a builders' merchant or similar environment. Emphasise your ability to identify sales opportunities and upsell products effectively.
✨Emphasise Teamwork and Adaptability
Lawsons values a supportive team environment. Share instances where you worked collaboratively with colleagues and adapted to changes in a fast-paced setting.