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For Companies At a Glance
- Tasks: Supervise branch operations, support the team, and deliver top-notch customer service.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials.
- Benefits: Enjoy a competitive salary, 25 days holiday, and great employee perks.
- Why this job: Lead a dynamic team and make a real impact in your local community.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Be part of a supportive culture with excellent career growth opportunities.
The predicted salary is between 35000 - 40000 £ per year.
About Us
Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Founded in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Branch Supervisor to join our Romford branch. This is an operational and customer-facing role responsible for supporting the Branch Manager in the day-to-day running of the branch, supervising the team, delivering excellent customer service and ensuring the branch meets commercial and safety targets.
Working hours
Full time, permanent position. Typical hours will be Monday to Friday with 1 in 2 Saturday mornings 08.00 - 12.00. Exact hours to be discussed at interview.
Employee Benefits
- Competitive salary (£35,000 - £40,000), dependent on experience
- 25 days’ holiday plus UK Bank Holidays and an additional celebration day
- Pension scheme, Death in Service benefit, and Employee Assistance Programme
- Access to the “My Reward” platform including Online GP Access and wellbeing support
- Comprehensive onboarding and ongoing training with opportunities for career development
- Supportive, team-oriented culture within a leading independent supplier
Main Responsibilities
- Support the Branch Manager in achieving branch sales and profit targets, driving commercial performance and identifying growth opportunities.
- Supervise, coach and develop branch staff, ensuring high standards of customer service, product knowledge and operational performance.
- Ensure efficient stock control including receiving, checking, storing and replenishing products and minimising stock loss.
- Oversee day-to-day branch operations including deliveries, dispatch, yard safety and housekeeping to maintain a safe working environment.
- Deliver excellent customer service in-person and by telephone, resolving enquiries and building strong customer relationships.
- Ensure all paperwork and systems (sales orders, returns, invoicing) are completed accurately and in a timely manner.
- Promote and enforce company health and safety policies and report any incidents, near misses or hazards in line with procedures.
- Assist with recruitment, induction and performance management activities as required.
- Identify local sales opportunities and work with the branch team to convert leads into repeat business.
- Provide cover for the Branch Manager during absences and ensure continuity of service and operations.
Qualifications and Skills
- Previous supervisory or management experience in a branch, retail or distribution environment, ideally within builders’ merchants, timber, landscaping or related sectors.
- Customer-focused with strong communication and interpersonal skills.
- Good numeracy and IT literacy, comfortable using stock systems and Microsoft Office applications.
- Strong organisational skills with the ability to prioritise and work under pressure.
- Ability to lead by example, motivate a team and maintain high standards of service and safety.
- Full UK driving licence is desirable.
Why Join Lawsons?
- Be part of a well-established and respected company with excellent career development opportunities.
- Work in a varied and rewarding role with responsibility and autonomy within your local branch.
- Access to company benefits including pension, employee assistance programme and training opportunities.
- A supportive team environment where your contribution is recognised and valued.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are customer-focused, commercially aware and ready to lead a busy branch team, we would like to hear from you.
Branch Supervisor Operations · Romford employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor Operations · Romford
✨Tip Number 1
Get to know the company inside out! Research Lawsons, their products, and their values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to branch operations and customer service. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've successfully supervised a team or improved customer service. Be ready to share these stories during your interview to demonstrate your fit for the Branch Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Branch Supervisor Operations · Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Supervisor role. Highlight any supervisory or management experience you've had, especially in retail or distribution environments. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your customer service skills and any relevant achievements that demonstrate your ability to lead a team.
Show Off Your Communication Skills: Since this role is customer-facing, it's essential to showcase your strong communication skills. Whether it's in your CV or cover letter, let us know how you've successfully resolved customer enquiries or built relationships in previous roles. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Lawsons' products and services inside out. Familiarise yourself with their operations, especially in the fencing and timber sectors. This will not only show your interest but also help you answer questions about how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Branch Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully supervised staff or improved customer service. Highlight your coaching techniques and how you’ve developed team members in previous roles.
✨Emphasise Customer Service
Lawsons prides itself on exceptional customer service, so be ready to discuss how you would handle customer enquiries and resolve issues. Think of specific instances where you went above and beyond for a customer, and be prepared to share these stories during the interview.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the branch's operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Lawsons is the right fit for you.