At a Glance
- Tasks: Engage customers through calls, promote products, and process orders with a friendly approach.
- Company: Join Lawsons Letchworth, a leading independent supplier in the building materials industry.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and career progression opportunities.
- Other info: Be part of a supportive team with ongoing training and development.
- Why this job: Make a real impact by helping customers find the right products for their projects.
- Qualifications: Previous telesales or customer service experience is essential; strong communication skills required.
The predicted salary is between 32000 - 34000 £ per year.
Lawsons Letchworth is welcoming applications for a new Telesales role. As part of the UK’s leading independent supplier of fencing, timber and building materials, you will play a key role in driving customer engagement and supporting branch sales through professional, proactive phone-based selling and excellent customer service.
Join the Letchworth branch as a valued member of our telesales team. In this role you will manage inbound and outbound customer calls, qualify opportunities, promote our product range, process orders accurately, and build strong customer relationships. You will work closely with branch colleagues to support commercial targets and deliver an exceptional customer experience.
Main Responsibilities
- Handle high volumes of inbound and outbound calls in a professional and courteous manner, promoting products and services to trade and retail customers.
- Qualify sales leads, identify customer needs, and convert enquiries into orders while maintaining excellent customer service standards.
- Accurately process orders, quotations and amendments using the company’s systems and ensure timely follow-up with customers and the branch sales team.
- Maintain up-to-date product knowledge and proactively suggest suitable alternatives or upsell opportunities to maximise sales.
- Record customer interactions, preferences and activity clearly in CRM or order systems to support account management and reporting.
- Work collaboratively with branch colleagues, yard staff and delivery teams to ensure smooth order fulfilment and customer satisfaction.
- Meet and review individual and team sales targets, contributing ideas to improve processes and customer outcomes.
- Adhere to all company policies and relevant compliance requirements, including data protection and health & safety guidelines.
Essential Skills, Experience and Attributes
- Previous telesales, customer service or sales experience is essential, ideally within a builders merchants, trade supplier or similar environment.
- Excellent telephone manner with strong verbal communication skills and the ability to build rapport quickly with customers from diverse backgrounds.
- Confident in using IT systems, CRM and Microsoft Office applications; accurate data entry and attention to detail are required.
- Target-driven with a proactive, resilient approach to achieving sales and service goals.
- Good organisational skills, able to prioritise workload and manage multiple tasks in a busy branch environment.
- Team player with a positive attitude, flexible approach to duties and commitment to delivering high standards of customer service.
- Ability to learn product ranges and pricing quickly and to communicate technical information clearly to customers.
Hours, Salary and Benefits
- Permanent, full-time role. Typical hours are Monday to Friday 07.30 - 17.00, with flexibility to cover peak periods and 1 in 2 Saturdays working 08.00 - 12.00.
- Competitive salary dependent on experience (£32,000 - £34,000).
- 25 days holiday plus bank holidays and an additional celebration day.
- Access to company pension scheme, Employee Assistance Programme and online GP services.
- Comprehensive induction, ongoing training and development opportunities within Lawsons Group.
- Staff discounts and a supportive working environment with genuine opportunities for progression.
Why Join Lawsons Letchworth as a Telesales Advisor?
- Be part of a respected, long-established company with a strong local presence and commitment to customer service.
- Work within a friendly, inclusive team where your contribution is valued and development is supported.
- Play a pivotal role in helping customers source the right products for their projects while developing your sales and product knowledge.
- Enjoy access to competitive benefits and potential career progression across the Lawsons Group.
We welcome applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are an enthusiastic telesales professional looking for a rewarding opportunity at Lawsons Letchworth, we would love to hear from you.
Telesales Sales · Letchworth employer: Lawsons Ltd.
Lawsons Letchworth is an excellent employer, offering a supportive and inclusive work environment where your contributions are valued. With competitive benefits, ongoing training, and genuine opportunities for career progression, you will thrive as part of a respected team dedicated to exceptional customer service in the building materials industry. Join us to develop your sales skills while making a meaningful impact on our customers' projects.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Sales · Letchworth
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Lawsons Letchworth. Understand their products and services, and think about how you can contribute to their sales goals. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since this role is all about telesales, make sure you’re comfortable chatting on the phone. Try role-playing with a friend or family member to get used to handling objections and promoting products confidently.
✨Tip Number 3
Show off your customer service chops! Be ready to share examples of how you've provided excellent service in the past. Highlight your ability to build rapport quickly and how you’ve turned enquiries into sales – that’s what they want to hear!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Telesales Sales · Letchworth
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous telesales or customer service experience you have. We want to see how you've engaged with customers and driven sales in the past, so don’t hold back!
Be Personable:Since this role is all about building relationships over the phone, let your personality shine through in your application. Use a friendly tone and show us that you can connect with customers from all walks of life.
Know Your Stuff:Familiarise yourself with our product range and be ready to discuss how you can promote them effectively. We love candidates who can demonstrate their knowledge and suggest alternatives or upsell opportunities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services offered by Lawsons Letchworth. Familiarise yourself with their fencing, timber, and building materials. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this is a telesales position, practice your telephone manner. Conduct mock calls with friends or family to refine your communication skills. Focus on being clear, friendly, and professional, as these qualities are essential for building rapport with customers.
✨Prepare for Common Questions
Anticipate common interview questions related to sales and customer service. Be ready to discuss your previous experience in telesales or similar roles, how you handle objections, and your strategies for meeting sales targets. Use specific examples to illustrate your points.
✨Show Your Team Spirit
Lawsons values teamwork, so be prepared to discuss how you collaborate with others. Share examples of how you've worked with colleagues to achieve goals or improve processes. Highlighting your ability to work well in a team will demonstrate that you're a good fit for their culture.
