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- Tasks: Provide exceptional customer service and sales support at the trade counter.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Why this job: Be part of a supportive team culture that values your contributions and career growth.
- Qualifications: Experience in retail or trade sales is essential; strong communication and teamwork skills required.
- Other info: Work full-time, Monday to Friday, with alternate Saturdays; located in Havant.
The predicted salary is between 30000 - 32000 £ per year.
About Lawsons Group
Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials, proudly operating 35 branches across London and the South East. Since 1921, we have been dedicated to outstanding service, professional growth, and creating supportive, opportunity-rich workplaces for every colleague.
Counter Sales Job Opportunity in AVS Havant
As a Counter Sales team member at our Havant branch, you will play a vital part in providing exceptional customer service and sales support on the trade counter. We are looking for a proactive, customer-focused individual who will deliver excellent service to our trade and retail customers, helping them with product advice, accurate order processing, and ensuring a positive experience with every visit.
Working Hours for Counter Sales Role
This position is full-time, working Monday to Friday from 07:30 to 17:00, with alternate Saturdays from 08:00 to 12:00. You will be part of a friendly, enthusiastic team, committed to supporting one another in achieving shared goals.
Branch Location -Stansted Sawmill, Rowland\’s Castle, PO9 6DU.
Benefits – Why Join Lawsons for Your Sales Career?
- Competitive salary range between £30,000 – £32,000 based on experience.
- 25 days holiday plus Bank Holidays and a dedicated celebration day.
- Pension Scheme, Death In Service Scheme, and Employee Assistance Programme.
- MY Reward benefits, including Online GP Access.
- Ongoing training and development opportunities to support your career growth.
- Be part of a long-established, reputable company with a strong focus on people and excellence.
Main Responsibilities – Counter Sales Position
- Deliver outstanding customer service to all customers, offering product knowledge and advice to meet their needs.
- Efficiently process orders, quotations, and sales transactions at the trade counter using the company CRM/EPOS system.
- Support product merchandising, promotional displays, and ensure that the counter area is well-presented and tidy at all times.
- Build and maintain lasting relationships with trade and retail customers to encourage repeat business.
- Proactively identify cross-selling and upselling opportunities to maximise sales growth and branch profitability.
- Assist with stock control processes, stock rotations, and regular inventory checks.
- Work closely with warehouse and yard staff to ensure seamless customer collections and order fulfilment.
- Act promptly to resolve any customer queries or issues in a professional and positive manner.
- Ensure compliance with all company procedures, health & safety regulations, and industry best practice.
Skills and Experience – What We’re Looking For in a Counter Sales Team Member
- Previous experience in a Builders Merchant, trade counter, retail sales, or a similar customer-facing sales environment (essential).
- Friendly manner, excellent communication skills, and a strong team player.
- Quick learner with good product knowledge, or willingness to learn about timber, building materials, and associated products.
- Good numeracy, accuracy, and attention to detail when processing orders and handling payments.
- Ability to remain calm and professional under pressure, with effective problem-solving skills.
- Confident using computer systems for sales transactions and enquiries.
- Positive attitude, adaptable, and committed to providing a quality experience for every customer.
Why You Should Apply – Build Your Career in Trade Counter Sales
- Join a respected market leader, recognised for its supportive workplace and commitment to people development.
- Work in a busy and rewarding environment where your efforts make a real difference to the success of the branch.
- Access tailored training, mentoring, and progression opportunities within the largest independent supplier in the industry.
- Become part of a diverse, inclusive team culture that welcomes new ideas and values every contribution. #HP
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Counter Sales Sales · Havant employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Sales · Havant
✨Tip Number 1
Familiarise yourself with the products that Lawsons offers, especially timber and building materials. Understanding the specifics of these products will help you provide better customer service and advice during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about DIY projects or building materials. This will help you become more comfortable discussing products and answering customer queries effectively.
✨Tip Number 3
Research common customer issues in the trade counter environment and think of solutions. Being prepared to handle potential problems will demonstrate your proactive attitude and readiness for the role.
✨Tip Number 4
Network with current or former employees of Lawsons if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Counter Sales Sales · Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in a trade counter or retail environment. Emphasise any specific skills related to product knowledge in timber and building materials.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience, how it aligns with the responsibilities of the Counter Sales position, and your commitment to providing excellent customer service.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and teamwork. Provide examples of how you've successfully used these skills in past roles, especially in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lawsons Ltd.
✨Showcase Your Customer Service Skills
As a Counter Sales team member, exceptional customer service is key. Prepare examples of how you've successfully assisted customers in the past, highlighting your ability to resolve issues and provide product advice.
✨Demonstrate Product Knowledge
Familiarise yourself with timber, building materials, and related products. Be ready to discuss your understanding of these items and how they can meet customer needs, as this will show your proactive approach to learning.
✨Highlight Teamwork Experience
Lawsons values a supportive team environment. Share experiences where you've worked collaboratively with others, especially in high-pressure situations, to demonstrate your ability to contribute positively to the team.
✨Prepare for Common Sales Scenarios
Think about potential sales scenarios you might encounter at the trade counter. Practice how you would handle cross-selling or upselling opportunities, as well as how to manage customer queries effectively.
