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- Tasks: Provide exceptional customer service and sales support at the trade counter.
- Company: Lawsons is the UK's largest independent supplier of fencing, timber, and building materials.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Why this job: Join a supportive team in a reputable company focused on people and excellence.
- Qualifications: Experience in retail or customer-facing sales is essential; strong communication skills required.
- Other info: Full-time role with opportunities for career growth and development.
The predicted salary is between 29000 - 31500 £ per year.
About Lawsons
Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials, with an extensive network of branches across London and the South East. Since 1921, our commitment to outstanding service and quality products has made us a leading name in the industry. We now have over 35 branches, employ more than 700 people, and have a turnover of £165 million.
As a Counter Sales team member at our Crawley branch, you will play a vital part in providing exceptional customer service and sales support on the trade counter. We are looking for a proactive, customer-focused individual who will deliver excellent service to our trade and retail customers, helping them with product advice, accurate order processing, and ensuring a positive experience with every visit.
Working Hours for Counter Sales Role
This position is full-time, working Monday to Friday from 07:30 to 17:00, with alternate Saturdays from 08:00 to 12:00. You will be part of a friendly, enthusiastic team, committed to supporting one another in achieving shared goals.
Branch Location - Telford Pl, Crawley, RH10 1SY.
Benefits – Why Join Lawsons for Your Sales Career?
- Competitive salary range between £29,000 - £31,500 dependant on experience.
- 25 days holiday plus Bank Holidays and a dedicated celebration day.
- Pension Scheme, Death In Service Scheme, and Employee Assistance Programme.
- MY Reward benefits, including Online GP Access.
- Ongoing training and development opportunities to support your career growth.
- Be part of a long-established, reputable company with a strong focus on people and excellence.
Main Responsibilities – Counter Sales Position
- Deliver outstanding customer service to all customers, offering product knowledge and advice to meet their needs.
- Efficiently process orders, quotations, and sales transactions at the trade counter using the company CRM/EPOS system.
- Support product merchandising, promotional displays, and ensure that the counter area is well-presented and tidy at all times.
- Build and maintain lasting relationships with trade and retail customers to encourage repeat business.
- Proactively identify cross-selling and upselling opportunities to maximise sales growth and branch profitability.
- Assist with stock control processes, stock rotations, and regular inventory checks.
- Work closely with warehouse and yard staff to ensure seamless customer collections and order fulfilment.
- Act promptly to resolve any customer queries or issues in a professional and positive manner.
- Ensure compliance with all company procedures, health & safety regulations, and industry best practice.
Skills and Experience – What We’re Looking For in a Counter Sales Team Member
- Previous experience in a Builders Merchant, trade counter, retail sales, or a similar customer-facing sales environment (essential).
- Friendly manner, excellent communication skills, and a strong team player.
- Quick learner with good product knowledge, or willingness to learn about timber, building materials, and associated products.
- Good numeracy, accuracy, and attention to detail when processing orders and handling payments.
- Ability to remain calm and professional under pressure, with effective problem-solving skills.
- Confident using computer systems for sales transactions and enquiries.
- Positive attitude, adaptable, and committed to providing a quality experience for every customer.
Why You Should Apply – Build Your Career in Trade Counter Sales
- Join a respected market leader, recognised for its supportive workplace and commitment to people development.
- Work in a busy and rewarding environment where your efforts make a real difference to the success of the branch.
- Access tailored training, mentoring, and progression opportunities within the largest independent supplier in the industry.
- Become part of a diverse, inclusive team culture that welcomes new ideas and values every contribution.
Counter Sales - Crawley Sales · Crawley employer: Lawsons Ltd.
Contact Detail:
Lawsons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales - Crawley Sales · Crawley
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding timber, fencing, and building materials will not only boost your confidence but also enable you to provide better customer service during your interactions.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent customer interaction, consider role-playing scenarios with friends or family to enhance your ability to engage with customers effectively.
✨Tip Number 3
Research common sales techniques, particularly in a trade counter environment. Being able to demonstrate knowledge of upselling and cross-selling strategies can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Lawsons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Counter Sales - Crawley Sales · Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in a builders merchant or trade counter environment. Use specific examples to demonstrate your skills in product knowledge and order processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Lawsons' commitment to quality service and how your proactive approach aligns with their values.
Highlight Relevant Skills: In your application, emphasise your communication skills, ability to work under pressure, and experience with CRM/EPOS systems. These are crucial for the Counter Sales position and will set you apart from other candidates.
Showcase Your Team Spirit: Since the role involves working closely with a team, include examples of how you've successfully collaborated with others in previous roles. This will demonstrate your ability to contribute positively to the team dynamic at Lawsons.
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Products
Familiarise yourself with the range of fencing, timber, and building materials that Lawsons offers. Being able to discuss these products confidently will show your commitment to providing excellent customer service.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you resolved issues or went above and beyond to ensure customer satisfaction.
✨Show Team Spirit
Emphasise your ability to work well in a team. Share instances where you collaborated with colleagues to achieve shared goals, as this role requires a friendly and supportive team environment.
✨Be Ready for Problem-Solving Scenarios
Think of potential customer queries or issues that could arise in a trade counter setting. Be prepared to discuss how you would handle these situations professionally and positively.
