At a Glance
- Tasks: Engage customers through telesales and counter sales, promoting products and converting enquiries into sales.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants with a rich history.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and employee rewards.
- Other info: Opportunities for training and progression in a dynamic work environment.
- Why this job: Be part of a supportive team and drive sales growth while developing your career.
- Qualifications: Experience in telesales or customer service, with strong communication and sales skills.
The predicted salary is between 31000 - 32000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Founded in 1921, we operate across London and the South East with 35 branches, over 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.
Position Overview
We are recruiting for a Telesales / Counter Sales role to be based at our Chichester branch. This permanent, office-based position combines telesales activity with counter sales responsibilities, supporting both telephone and face‑to‑face customers. The successful candidate will promote products and services, convert enquiries into sales, manage customer accounts and work closely with branch colleagues to deliver excellent service and drive sales growth across the branch.
Working Hours
This is a full-time, permanent position. Typical hours are Monday to Friday 07:30–17:00, plus 1 in 2 Saturdays 08:00–12:00.
Benefits for the Successful Candidate
- Competitive salary dependent on experience (circa £31,000–£32,000)
- 25 days holiday plus 8 Bank Holidays and 1 celebration day.
- Company pension scheme and Death In Service cover.
- Employee Assistance Programme and My Reward benefits including online GP access.
- Training, development and clear progression opportunities within a well-established employer.
Main Responsibilities
- Make outbound calls to existing and prospective customers to promote products and services, convert leads and generate sales opportunities.
- Handle inbound telephone enquiries professionally, providing accurate product information and advising on suitable solutions.
- Serve customers at the branch counter, managing face‑to‑face enquiries, quotations and order processing efficiently and courteously.
- Achieve and exceed individual and team sales targets and KPIs through effective account management and proactive selling.
- Build and maintain strong customer relationships, ensuring a high level of service and repeat business.
- Accurately record all customer interactions, sales activity and follow-ups in the company CRM system and ensure paperwork is completed in line with company procedures.
- Work closely with branch colleagues to identify cross-sell and upsell opportunities, support order fulfilment and pass on customer feedback.
- Support marketing campaigns and promotional activity by contacting targeted customer lists and reporting results.
- Adhere to company policies, data protection regulations and industry best practice when handling customer data.
Qualifications and Skills
- Previous telesales, counter sales or customer service experience within a builders’ merchants, timber, or building supplies environment (essential).
- Proven track record of meeting sales targets and working to KPI metrics.
- Excellent telephone manner and strong face‑to‑face customer service skills with a customer‑focused approach.
- Confident negotiator with good commercial awareness and the ability to identify sales opportunities.
- Proficient IT skills, including MS Office and experience of CRM or branch sales systems; accurate record keeping and attention to detail are essential.
- Ability to work well within a team and manage time effectively in a busy environment.
- A positive, resilient attitude with willingness to learn about our products and services.
- Valid UK driving licence desirable; flexibility to assist with occasional local deliveries or customer visits if required.
Why You Should Consider Joining Us
- Join a respected, long-established company with strong regional presence and commitment to colleague development.
- Work in a supportive, team-focused environment with clear routes for career progression.
- Play a key role in driving sales growth and supporting trade and retail customers across the region.
- Benefit from industry-leading training, wellbeing support and an employee rewards package.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you have a proven telesales or counter sales background, strong commercial focus and the drive to succeed in a sales role, we would like to hear from you.
Telesales / Counter Sales Sales · Chichester employer: Lawsons Ltd.
Lawsons is an exceptional employer, offering a supportive and team-focused environment where employees can thrive and develop their careers. With a commitment to colleague growth, industry-leading training, and a comprehensive benefits package, including competitive salaries and wellbeing support, Lawsons provides a rewarding workplace for those in the Telesales / Counter Sales role at our Chichester branch. Join us to play a vital part in driving sales growth while enjoying a fulfilling career with a respected company in the builders' merchants sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales / Counter Sales Sales · Chichester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales / Counter Sales Sales · Chichester at Lawsons Ltd., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lawsons Ltd.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales / Counter Sales Sales · Chichester. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales / Counter Sales Sales · Chichester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lawsons Ltd.:When writing your cover letter, make sure to tailor your message specifically for Lawsons Ltd.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lawsons Ltd.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lawsons Ltd. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lawsons Ltd. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lawsons Ltd.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
