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For Companies At a Glance
- Tasks: Deliver and configure hardware kits, troubleshoot issues, and ensure optimal end-user experience.
- Company: Join a global IT team focused on innovation and user support.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and community.
- Why this job: Be the tech hero who ensures seamless connectivity and user satisfaction.
- Qualifications: Degree in IT, 2+ years in deployment, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Job Purpose The Deployment Engineer is responsible for delivering hardware kits for the development network and ensuring that end‑user devices are properly configured and set up with operating systems and required applications. In addition to deployment, the role includes performing thorough troubleshooting of hardware and software issues, resolving configuration errors, and ensuring optimal functionality of all deployed systems. The engineer will also verify connectivity, apply updates, and provide technical support to maintain a seamless end‑user experience.
Key Accountabilities
- Hardware Deployment & Configuration: Install and configure user hardware, troubleshooting issues, and ensure timely replacements.
- Application Deployment: Assist with packaging and deploying applications (e.g., via Intune) and resolve related issues.
- Support Activities: Handle incidents, service requests, and hardware refresh within agreed SLAs.
- Onboarding & Setup: Prepare new users’ hardware/software and ensure proper access and permissions.
- Asset Management: Maintain accurate records of assets and tasks.
Qualifications, Experience & Skills
- Excellent knowledge of Office 365 and MS Operating Systems
- Use of and understanding of IT Tools, Active Directory, Azure AD, and Exchange
- Strong knowledge of Office 365, MS Operating Systems, Active Directory, Azure AD, and Exchange
- Experience with Intune application deployment
- Ability to troubleshoot hardware/software issues effectively
- Well organized and able to prioritize workload
- Collaborative and community focused
- Friendly and positive attitude
Minimum Qualifications, Knowledge, and Experience
- Degree in an IT related subject
- 2+ years’ experience in Deployment role
- Experience of Microsoft 365 Deployment and Operations
- An understanding of Microsoft Azure Cloud Eco Systems and Services
- Operational experience of ServiceNow (ITSM – Asset management, Incident management, Request Fulfilment)
- Strong verbal and written communication skills
- Excellent problem‑solving skills
Senior Global IT End User Support in Thame employer: Lawson Fuses
Contact Detail:
Lawson Fuses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Global IT End User Support in Thame
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior Global IT End User Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Office 365, MS Operating Systems, and Intune. We recommend doing some mock interviews with friends or using online platforms to practice your responses to common technical questions.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've resolved hardware and software issues in the past. This will demonstrate your problem-solving abilities and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Global IT End User Support in Thame
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of Office 365, MS Operating Systems, and any relevant deployment experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Global IT End User Support role. Share specific examples of how you've tackled hardware and software issues in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your troubleshooting abilities. We want to see how you approach challenges and resolve them effectively, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Lawson Fuses
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, MS Operating Systems, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled hardware and software issues in the past. Think about specific incidents where you resolved a tricky problem or improved a process. This will demonstrate your ability to think on your feet and find solutions under pressure.
✨Be Organised and Prioritise
Since the role involves managing multiple tasks and SLAs, be ready to talk about how you stay organised. Share your strategies for prioritising workload and ensuring timely delivery of support. This will highlight your ability to manage time effectively in a fast-paced environment.
✨Emphasise Teamwork and Communication
This position requires collaboration, so be prepared to discuss how you work with others. Share examples of successful teamwork and how you communicate technical information to non-technical users. A friendly and positive attitude goes a long way, so let that shine through!