At a Glance
- Tasks: Lead daily operations of primary care sites, ensuring high-quality patient services.
- Company: Join a dedicated team in the NHS focused on patient-centred care.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth across multiple locations.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in operational management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Site Operations Manager is responsible for the day-to-day operational management of one or more practice sites, ensuring the safe, efficient, and effective delivery of high-quality primary care services. The post holder will provide operational leadership across reception, administration, and site support functions, enabling clinical teams to deliver excellent patient‑centred care. The role includes responsibility for staff management, service delivery, operational performance, quality improvement, facilities oversight, compliance, and maintaining excellent patient experience in accordance with NHS standards, Care Quality Commission (CQC) requirements, and practice policies. The role requires a proactive, organised, and collaborative individual who can manage competing priorities while maintaining high standards of service, staff engagement, and operational effectiveness across multiple locations where required.
Main duties of the job
- Operational Leadership
- Patient Services and Experience
- Staff Leadership and Management
- Training and Development
- Performance Management
- Compliance, Governance and Quality
- Infection Prevention and Control
- Facilities and Business Continuity
- Communication and Information Management
Job responsibilities
The Site Operations Manager is responsible for overseeing the daily operational management of one or more primary care practice sites to ensure services are delivered safely, efficiently, and to a high standard. The role provides leadership across reception, administration, and site support functions while working closely with clinical teams to deliver an excellent patient experience. Responsibilities include managing staff, coordinating site operations, maintaining appointment flow, supporting workforce planning, and ensuring operational cover across sites. The post holder will lead staff recruitment, induction, training, appraisals, and performance management while promoting a positive team culture and staff wellbeing. The role also carries responsibility for compliance with NHS standards, Care Quality Commission (CQC) requirements, infection prevention and control measures, health and safety, business continuity planning, and quality improvement initiatives. In addition, the Site Operations Manager supports facilities management, digital transformation, information governance, and effective communication between leadership teams and site staff to ensure consistent, patient‑centred service delivery.
Qualifications
- Proven experience in operational management and team leadership.
- Excellent communication and interpersonal skills.
- Strong organisational and problem‑solving abilities.
- Ability to work under pressure and manage competing priorities.
- Demonstrated ability to lead, motivate, and develop teams.
- Competent IT skills including Microsoft Office, email, and scheduling systems.
- Understanding of service delivery, performance management, and operational governance.
- Commitment to confidentiality, quality improvement, and patient‑centred care.
- Experience working within an NHS, primary care, or GP practice environment.
- Knowledge of primary care clinical and operational systems.
- Understanding of QOF and CQC frameworks and compliance requirements.
- Experience managing facilities and/or multi‑site operations.
- Experience in project management and service improvement initiatives.
- Experience supporting digital transformation and operational change.
Site Operations Manager employer: Lawrence House Group
As a Site Operations Manager, you will thrive in a dynamic and supportive environment that prioritises patient-centred care and staff wellbeing. Our commitment to professional development ensures that you have ample opportunities for growth, while our collaborative work culture fosters teamwork and innovation across multiple practice sites. Join us in delivering high-quality primary care services that make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Lawrence House Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Lawrence House Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Lawrence House Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Site Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Lawrence House Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Lawrence House Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Lawrence House Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Lawrence House Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Lawrence House Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Lawrence House Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
