At a Glance
- Tasks: Lead application support and be the first point of contact for customer requests.
- Company: Global insurance firm driving digital transformation in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting chance to innovate in a leading financial services company.
- Why this job: Join a forward-thinking team and shape the future of application support.
- Qualifications: 3+ years in service desk, experience with Microsoft 365 and basic networking.
The predicted salary is between 50000 - 50000 € per year.
A global Insurance firm are looking to expand their team in London. Our client is currently looking for a Service Desk Analyst with a background in either insurance or financial services to realise their own vision on how Application Support should be done. This is about bringing unique ideas to the table, not working to a specification.
There is no better time for an ambitious Service Desk Analyst to join a company which leads digital transformations for clients by modernising and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
The successful applicant will lead their application support and be the first point of contact for customers for any support request. Ensure tickets raised are managed and closed effectively to the customers’ satisfaction and SLAs are met.
Requirements:
- Proven experience within Service desk, at least 3 years
- Experience within Microsoft 365, Active Directory and basic networking concepts
- Experience resolving issues related to Windows 11, Mac OS X, Microsoft 365, and common enterprise applications
- Knowledge and experience of insurance or more general financial services is a plus, also someone who is comfortable in dealing with stakeholders
- Must have right to work in the UK
Salary: £50,000 per year
Location: London 5 days
Role: Permanent
Lawrence Harvey is a specialist IT recruiter, operating across 8 offices globally. We have several other Service Desk vacancies so please get in touch.
Service Desk Analyst in Slough employer: Lawrence Harvey
Join a leading global insurance firm in London, where innovation meets opportunity. As a Service Desk Analyst, you'll thrive in a dynamic work culture that encourages unique ideas and personal growth, all while being part of a team that is at the forefront of digital transformation. With competitive salary packages and a commitment to employee development, this role offers a rewarding career path in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Desk Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Active Directory, and troubleshooting common issues. We want you to shine when they ask about your experience with Windows 11 and Mac OS X!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky support requests in the past. We love hearing about unique ideas and solutions that made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that Service Desk Analyst position!
We think you need these skills to ace Service Desk Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in service desk roles, especially highlighting your background in insurance or financial services. We want to see how your unique ideas can contribute to our vision!
Showcase Your Skills:Don’t forget to mention your expertise with Microsoft 365, Active Directory, and any troubleshooting experience with Windows 11 and Mac OS X. We’re looking for someone who can hit the ground running!
Be Personable:As the first point of contact for customers, it’s crucial to show off your communication skills. Let us know how you handle stakeholder interactions and ensure customer satisfaction in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Lawrence Harvey
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around Microsoft 365, Active Directory, and basic networking concepts. Be ready to discuss how you've resolved issues with Windows 11 and Mac OS X in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Experience
Since the role requires at least 3 years of service desk experience, prepare specific examples from your past roles. Think about times when you successfully managed support tickets or improved customer satisfaction. This will help demonstrate your capability and fit for the position.
✨Bring Unique Ideas
The company is looking for someone who can bring unique ideas to the table. Think about innovative solutions you've implemented in previous roles or how you would approach application support differently. This will highlight your proactive mindset and willingness to contribute to their digital transformation goals.
✨Engage with Stakeholders
Since dealing with stakeholders is part of the job, practice how you would communicate with them. Prepare to discuss how you've handled stakeholder interactions in the past, focusing on your ability to listen, understand their needs, and provide effective solutions. This will show that you're not just technically savvy but also a great communicator.
