At a Glance
- Tasks: Lead application support and be the first point of contact for customer requests.
- Company: Global insurance firm driving digital transformation in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting career opportunities in a rapidly evolving industry.
- Why this job: Join a forward-thinking team and shape the future of application support.
- Qualifications: 3+ years in service desk, experience with Microsoft 365 and networking.
The predicted salary is between 50000 - 50000 € per year.
A global Insurance firm are looking to expand their team in London. Our client is currently looking for a Service Desk Analyst with a background in either insurance or financial services to realise their own vision on how Application Support should be done. This is about bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Service Desk Analyst to join a company which leads digital transformations for clients by modernising and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
The successful applicant will lead their application support and be the first point of contact for customers for any support request. Ensure tickets raised are managed and closed effectively to the customers’ satisfaction and SLAs are met.
Requirements:
- Proven experience within Service desk, at least 3 years
- Experience within Microsoft 365, Active Directory and basic networking concepts
- Experience resolving issues related to Windows 11, Mac OS X, Microsoft 365, and common enterprise applications
- Knowledge and experience of insurance or more general financial services is a plus, also someone who is comfortable in dealing with stakeholders
- Must have right to work in the UK
Salary: £50,000 per year
Location: London
Role: Permanent
Lawrence Harvey is a specialist IT recruiter, operating across 8 offices globally. We have several other Service Desk vacancies so please get in touch.
Service Desk Analyst employer: Lawrence Harvey
Join a leading global Insurance firm in London, where innovation meets opportunity. As a Service Desk Analyst, you'll thrive in a dynamic work culture that values your unique ideas and contributions to application support. With a focus on employee growth and digital transformation, this role offers a chance to make a meaningful impact while enjoying competitive benefits and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Active Directory, and troubleshooting common issues. We want you to shine when they ask about your experience with Windows 11 and Mac OS X!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky support requests in the past. We love hearing about unique ideas and approaches that have led to successful outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that Service Desk Analyst position!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in service desk roles, especially if you've worked in insurance or financial services. We want to see how you can bring unique ideas to the table!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with the company's vision for application support. Let us know what makes you stand out from the crowd.
Showcase Relevant Experience:When detailing your experience, focus on your work with Microsoft 365, Active Directory, and any troubleshooting you've done with Windows 11 or Mac OS X. We love seeing specific examples of how you've resolved issues and satisfied customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we’re excited to see what you can bring to our team!
How to prepare for a job interview at Lawrence Harvey
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and basic networking concepts. Be ready to discuss your experience with Windows 11 and Mac OS X, as well as any common enterprise applications you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved issues in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this role is all about being the first point of contact for support requests.
✨Bring Unique Ideas
Since the company values innovative thinking, come prepared with your own ideas on how application support can be improved. This shows that you're not just looking to follow a specification but are eager to contribute to the team's vision.
✨Engage with Stakeholders
Be ready to discuss your experience dealing with stakeholders. Highlight how you've communicated effectively in previous roles, as this will be crucial in ensuring smooth operations and customer satisfaction in your new position.
