At a Glance
- Tasks: Act as the bridge between business and IT, ensuring smooth collaboration and service management.
- Company: Join a dynamic organisation driving large-scale digital transformation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on governance and stakeholder engagement.
- Why this job: Shape the future of digital workplaces while building strong relationships with senior stakeholders.
- Qualifications: Experience in IT Business Partner roles and excellent communication skills required.
We are seeking an experienced IT Business Partner – Digital Workplace to join a large-scale business transformation programme. This role will act as the strategic interface between business stakeholders and the IT function, ensuring strong alignment, transparency and collaboration across digital workplace services.
The successful candidate will build trusted relationships with senior stakeholders, help shape business demand, and ensure services are represented as an integrated capability rather than individual technology solutions. The position is focused on governance, stakeholder engagement, service management and business relationship management, rather than hands-on technical delivery or product ownership.
Contract Details
- Contract: Full-time
- Location: Hybrid (on-site attendance required in line with client policy)
- Language: English
- Rate: Competitive (DOE)
- Start Date: ASAP
- Contract Length: 12 Months
Key Responsibilities
- Act as the primary relationship manager for key business stakeholders, building long-term partnerships between business and IT.
- Understand business priorities, challenges and objectives, translating these into structured demand for technology teams.
- Support business stakeholders through demand intake, prioritisation and portfolio governance processes.
- Manage stakeholder expectations by providing clear communication around delivery timelines, priorities and trade-offs.
- Maintain an end-to-end view of the stakeholder experience across multiple digital workplace services, identifying opportunities for improvement.
- Work closely with Product Managers, Product Owners and wider technology teams to resolve cross-functional challenges.
- Support business change initiatives, organisational transformation and technology adoption programmes.
- Take ownership of stakeholder-facing escalations, ensuring issues are managed through to resolution with the appropriate delivery teams.
- Maintain visibility of service agreements, governance processes and business commitments.
- Support the development, review and continuous improvement of Service Level Agreements (SLAs).
- Identify opportunities to improve service governance, processes and operational performance.
- Provide transparency around IT service costs, consumption, budgeting and financial governance.
- Facilitate effective communication between business and IT on both service and financial matters.
Required Experience
- Previous experience in an IT Business Partner, Business Relationship Manager or similar stakeholder-facing IT role.
- Strong background in IT service management and stakeholder engagement.
- Proven ability to build trusted relationships with senior business leaders.
- Experience managing business demand, priorities and stakeholder expectations.
- Understanding of product-led or portfolio-based delivery environments.
- Excellent communication skills, with the ability to explain technical concepts in a business-friendly manner.
- Experience managing difficult stakeholder conversations and balancing competing priorities.
- Knowledge of service governance, SLA management and operational service frameworks.
- Strong analytical and problem-solving skills with the ability to identify recurring service issues.
- Experience managing escalations through to successful resolution.
- Good understanding of IT financial governance, service costing and budget management.
Desirable Experience
- Experience working within large enterprise or global organisations.
- Exposure to Digital Workplace or End User Computing services.
- Knowledge of IT governance, portfolio management and service management best practices.
- Experience supporting business transformation or organisational change initiatives.
- Experience working across complex, multinational business environments.
Candidate Profile
You are a commercially aware IT relationship manager who enjoys working with both business and technology stakeholders. You excel at building trust, influencing senior leaders and creating alignment across complex organisations. Comfortable operating in fast-paced transformation environments, you combine excellent communication skills with a strong understanding of IT governance and service management.
SE_IT Service Manager / IT Business Partner employer: Lawrence Harvey
As a leading global digital health company based in London, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to drive impactful change in healthcare. With a strong focus on professional development, we offer numerous growth opportunities and a supportive environment where your contributions are valued. Join us to be part of a transformative journey, working alongside senior leadership to shape data-driven strategies that enhance patient care and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land SE_IT Service Manager / IT Business Partner
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lawrence Harvey values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lawrence Harvey might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lawrence Harvey!
✨Direct Apply to Lawrence Harvey
Let's not forget to apply directly through the Lawrence Harvey website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SE_IT Service Manager / IT Business Partner
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lawrence Harvey.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lawrence Harvey. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lawrence Harvey
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
