At a Glance
- Tasks: Lead application support and be the first point of contact for customer requests.
- Company: Global insurance firm driving digital transformation in London.
- Benefits: Competitive salary of £50,000, permanent role, and opportunities for growth.
- Other info: Dynamic environment with multiple vacancies and global recruitment support.
- Why this job: Join a forward-thinking team and bring your unique ideas to life.
- Qualifications: 3+ years in service desk, experience with Microsoft 365 and basic networking.
The predicted salary is between 50000 - 50000 € per year.
A global Insurance firm are looking to expand their team in London. Our client is currently looking for a Service Desk Analyst with a background in either insurance or financial services to realise their own vision on how Application Support should be done. This is about bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Service Desk Analyst to join a company which leads digital transformations for clients by modernising and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
The successful applicant will lead their application support and be the first point of contact for customers for any support request. Ensure tickets raised are managed and closed effectively to the customers’ satisfaction and SLAs are met.
Requirements:
- Proven experience within Service desk, at least 3 years
- Experience within Microsoft 365, Active Directory and basic networking concepts
- Experience resolving issues related to Windows 11, Mac OS X, Microsoft 365, and common enterprise applications
- Knowledge and experience of insurance or more general financial services is a plus, also someone who is comfortable in dealing with stakeholders
- Must have right to work in the UK
Salary: £50,000 per year
Location: London
Role: Permanent
Service Desk Analyst in London employer: Lawrence Harvey
Join a leading global Insurance firm in London, where innovation meets opportunity. As a Service Desk Analyst, you'll thrive in a dynamic work culture that values your unique ideas and contributions, while enjoying comprehensive benefits and ample opportunities for professional growth. With a focus on digital transformation and a commitment to employee satisfaction, this is the perfect place for ambitious individuals looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Active Directory, and troubleshooting Windows 11 or Mac OS X issues. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky support requests in the past. We love hearing about unique ideas and solutions that made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we have loads of other Service Desk vacancies that might just be the perfect fit for you!
We think you need these skills to ace Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in service desk roles, especially highlighting your background in insurance or financial services. We want to see how your unique ideas can contribute to our vision!
Showcase Your Skills:Don’t forget to mention your expertise with Microsoft 365, Active Directory, and any troubleshooting experience with Windows 11 and Mac OS X. We’re looking for someone who can hit the ground running!
Be Personable:As a Service Desk Analyst, you’ll be the first point of contact for customers. Use your application to show us your communication skills and how you handle stakeholder interactions. We love a friendly approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Lawrence Harvey
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around Microsoft 365, Active Directory, and basic networking concepts. Be ready to discuss your experience with Windows 11 and Mac OS X, as well as any enterprise applications you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved issues in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this role is all about being the first point of contact for support requests.
✨Bring Unique Ideas
Since the company values innovative thinking, come prepared with ideas on how application support can be improved. This could be anything from streamlining ticket management to enhancing customer communication—show them you’re not just a follower but a leader in your field.
✨Understand the Industry
Familiarise yourself with the insurance and financial services sectors. Knowing the challenges and trends in these industries will help you connect better with stakeholders and demonstrate that you understand their needs.
