At a Glance
- Tasks: Lead application support and be the first point of contact for customer queries.
- Company: Global insurance firm driving digital transformation in London.
- Benefits: Competitive salary of £50,000, permanent role, and a dynamic work environment.
- Other info: Opportunity to innovate and grow within a leading financial services company.
- Why this job: Join a forward-thinking team and shape the future of application support.
- Qualifications: 3+ years in service desk, experience with Microsoft 365 and basic networking.
The predicted salary is between 50000 - 50000 £ per year.
A global Insurance firm is looking to expand their team in London. Our client is currently looking for a Service Desk Analyst with a background in either insurance or financial services to realise their own vision on how Application Support should be done. This is about bringing unique ideas to the table, not working to a specification.
There is no better time for an ambitious Service Desk Analyst to join a company that leads digital transformations for clients by modernising and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
The successful applicant will lead their application support and be the first point of contact for customers for any support request. Tickets raised will be managed and closed effectively to the customers’ satisfaction and SLAs will be met.
Requirements:
- Proven experience within Service desk, at least 3 years
- Experience within Microsoft 365, Active Directory and basic networking concepts
- Experience resolving issues related to Windows 11, Mac OS X, Microsoft 365, and common enterprise applications
- Knowledge and experience of insurance or more general financial services is a plus, and someone who is comfortable in dealing with stakeholders
- Must have right to work in the UK
Salary: £50,000 per year
Location: London – 5 days
Role: Permanent
Lead Service Desk Analyst – Application Support (London) employer: Lawrence Harvey
Join a leading global Insurance firm in London, where innovation and collaboration are at the heart of our work culture. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, allowing you to shape the future of Application Support while being part of a dynamic team that values your unique ideas. Experience the excitement of working in a city renowned for its vibrant atmosphere and diverse talent pool, making it an ideal place for ambitious professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Desk Analyst – Application Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Active Directory, and troubleshooting common issues. We want you to shine when they ask about your experience!
✨Tip Number 3
Showcase your unique ideas during interviews. This role is all about bringing fresh perspectives to application support, so don’t hold back! We believe your creativity could be the key to impressing the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team and make a difference in the industry.
We think you need these skills to ace Lead Service Desk Analyst – Application Support (London)
Some tips for your application 🫡
Show Your Unique Ideas:We want to see your creativity shine through in your application. Don’t just stick to the basics; share your vision on how you think Application Support should be done. This is your chance to stand out!
Tailor Your Experience:Make sure to highlight your experience in Service Desk roles, especially if you've worked with Microsoft 365 or in financial services. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Lawrence Harvey
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and basic networking concepts. Be ready to discuss how you've resolved issues with Windows 11 and Mac OS X in the past. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Experience
Highlight your experience in the insurance or financial services sector. Prepare specific examples of how you've contributed to application support in previous roles. This will demonstrate that you understand the industry and can bring valuable insights to the team.
✨Be Customer-Centric
As the first point of contact for customers, it’s crucial to show that you prioritise customer satisfaction. Think of examples where you’ve gone above and beyond to resolve a ticket or improve a process. This will illustrate your commitment to meeting SLAs and enhancing the customer experience.
✨Bring Unique Ideas
Since the role involves realising your own vision for application support, come prepared with innovative ideas on how to improve processes or enhance service delivery. This shows that you’re proactive and ready to contribute to the company’s digital transformation efforts.
