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- Tasks: Lead a team to provide top-notch support for Salesforce clients post-implementation.
- Company: Join a Salesforce Impact Partner with over 100 active clients making a difference.
- Benefits: Enjoy remote work, wellness benefits, bi-annual bonuses, and a training budget.
- Why this job: Be part of a mission-driven organisation while enhancing your Salesforce skills and client relationships.
- Qualifications: 3+ years Salesforce experience and strong technical skills are essential.
- Other info: Work remotely with occasional team meet-ups and client visits.
The predicted salary is between 52000 - 65000 £ per year.
A Salesforce Impact Partner with 100+ active clients is seeking a Head of Managed Services to lead their managed service offering. You will be responsible for managing a team of support consultants to ensure clients receive outstanding post-implementation after care. This is a great opportunity for a Salesforce professional with a passion for supporting mission-driven organisations.
You will be the first point of contact for client support, distributing cases effectively and ensuring issues are resolved in line with SLAs and KPIs. You will identify opportunities for process improvement and implement best practices to guarantee client satisfaction. All individuals within the business are fully remote, with occasional team meet-ups and client visits.
In addition, you will receive a monthly wellness benefit, a bi-annual bonus, a training budget and 10 days of pro-bono work should you so wish.
The successful candidate will be expected to have:
- 3+ years Salesforce experience.
- Broad understanding of the Salesforce platform (Sales, Service, Experience Clouds etc), as well as strong technical skills - able to confidently configure Salesforce using flows.
- Excellent communication skills - able to interact with multiple clients, maintain existing relationships and upsell potential solutions.
- Not-for-Profit experience or familiarity with loan/grant management application processes (highly desirable).
- Previous experience working for a Salesforce consultancy/ISV (highly desirable).
- Exposure with support tools such as Jira, Zendesk and Salesforce Service Console.
Location: 100% remote
Salary: GBP65,000 - GBP75,000 + bonus + wellness allowance
For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly.
Head of Managed Services (Salesforce) employer: Lawrence Harvey
Contact Detail:
Lawrence Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Services (Salesforce)
✨Tip Number 1
Network with current and former employees of the company to gain insights into their culture and expectations. This can help you tailor your approach and demonstrate your understanding of their values during any discussions.
✨Tip Number 2
Familiarise yourself with the latest Salesforce updates and features, especially those related to managed services. Being knowledgeable about recent changes can set you apart as a candidate who is proactive and engaged with the platform.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage client relationships and resolve issues effectively. Highlighting these scenarios can demonstrate your fit for the role and your problem-solving skills.
✨Tip Number 4
Research the company's mission-driven focus and think about how your own values align with theirs. Be ready to discuss how your passion for supporting not-for-profit organisations can contribute to their goals during any conversations.
We think you need these skills to ace Head of Managed Services (Salesforce)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce experience, particularly any roles where you've managed teams or provided client support. Emphasise your technical skills and familiarity with the Salesforce platform, as well as any relevant not-for-profit experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting mission-driven organisations. Mention specific examples of how you've improved client satisfaction in previous roles and how you plan to implement best practices in this position.
Highlight Relevant Tools Experience: If you have experience with support tools like Jira, Zendesk, or Salesforce Service Console, make sure to mention this in your application. Detail how you've used these tools to enhance client support and streamline processes.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to interact effectively with clients and maintain relationships. This could include instances where you've upsold solutions or resolved complex issues.
How to prepare for a job interview at Lawrence Harvey
✨Showcase Your Salesforce Expertise
Make sure to highlight your 3+ years of Salesforce experience during the interview. Be prepared to discuss specific projects where you've configured Salesforce using flows, and how your technical skills have contributed to successful outcomes.
✨Demonstrate Communication Skills
As the role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've maintained client relationships and effectively communicated solutions in previous roles, especially in a remote setting.
✨Familiarise Yourself with Not-for-Profit Sector
If you have experience in the not-for-profit sector or with loan/grant management applications, be ready to discuss this. If not, do some research on common challenges faced by mission-driven organisations and think about how you can address them.
✨Prepare for Process Improvement Discussions
Think about past experiences where you've identified opportunities for process improvement. Be ready to share specific examples and how you implemented best practices to enhance client satisfaction, as this will be crucial for the role.
