Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT support, managing tickets and resolving tech issues.
- Company: Join a leading private equity firm with a strong growth track record.
- Benefits: Earn up to £37K with a competitive benefits package.
- Why this job: Kickstart your IT career in a dynamic financial services environment.
- Qualifications: 1 year of IT support experience and a passion for helping users.
- Other info: Work in London, four days a week in the office.
The predicted salary is between 33000 - 37000 £ per year.
A leading private equity firm with a strong track record of growth and success is expanding its Helpdesk function. We’re looking for a motivated 1st Line Support/Helpdesk Engineer to join our team and help deliver high-quality support to our users, ensuring reliability, security, and excellent service.
About the Role:
As a 1st Line Support Engineer, you will be the first point of contact for IT support within the business. You’ll manage support tickets, communicate directly with users, and resolve issues related to laptop setups, Microsoft 365, and general IT security. This role is ideal for someone early in their IT career—whether just starting out or with limited experience—who is eager to grow in a dynamic Financial Services environment. This is a London-based role, requiring four days per week in the office.
Salary is £33,000 to £37,000, depending on experience, plus a competitive benefits package.
What We’re Looking For:
- Minimum 1 year of IT support experience, ideally with Microsoft technologies (e.g., Office 365, Active Directory, laptop configuration)
- IT-related education (college or university level)
- Strong passion for supporting users and delivering excellent service
- Excellent communication and interpersonal skills
Apply Now: If this sounds like the right opportunity for you, click the link to apply today.
1st Line Engineer employer: Lawrence Harvey
Contact Detail:
Lawrence Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for 1st Line Support roles and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365 or other relevant tech, be ready to discuss specific examples of how you’ve solved problems in the past. Real-life scenarios can really impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Microsoft technologies like Office 365 and Active Directory. We want to see how your skills match what we're looking for in a 1st Line Support Engineer.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and why you’re excited about this role in the financial services sector. Let us know how you can contribute to our team!
Show Off Your Communication Skills: As a 1st Line Support Engineer, you'll be communicating with users daily. Use clear and concise language in your application to demonstrate your communication skills. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Lawrence Harvey
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Active Directory, and laptop configurations. Be ready to discuss how you've used these technologies in past experiences or projects, even if they were part of your education.
✨Show Your Passion for Support
Demonstrate your enthusiasm for helping users. Share examples of how you've gone above and beyond to assist someone with a tech issue, highlighting your commitment to excellent service.
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT support, practice explaining technical concepts in simple terms. Role-play common scenarios with a friend to build your confidence in communicating effectively.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities within the role. This shows you're genuinely interested and helps you assess if it's the right fit for you.
