At a Glance
- Tasks: Support a busy Helpdesk by scheduling jobs and providing customer updates.
- Company: Join a dynamic team in a fast-paced commercial environment.
- Benefits: Earn £27,000-£28,000, enjoy 28 days holiday, and access employee support.
- Other info: Work in a supportive team with opportunities for growth.
- Why this job: Be the vital link between customers and engineers while honing your organisational skills.
- Qualifications: Experience in customer service or fast-paced roles is a plus.
The predicted salary is between 28000 - 28000 £ per year.
My client are searching for 2x Helpdesk Assistants (One position would cover the 6am-3pm shift and the other 12pm - 9pm shift)
The Helpdesk Assistant plays a key role in supporting the day-to-day running of a busy and reactive commercial Helpdesk, acting as an important link between customers, engineers and the wider office team.
Working in a fast-paced environment, you will handle incoming calls and emails, schedule engineers, provide customer updates and ensure job information is recorded accurately.
Priorities can change quickly, so this role requires someone who is highly organised, confident on the telephone and able to remain calm when managing several tasks at once.
The Helpdesk operates across two shifts
Early Shift
Late Shift
- Helpdesk Assistant - Responsibilities
- Schedule jobs and coordinate engineer activity across day and night shifts.
- Arrange permits and site access requirements.
- Handle incoming calls and make outgoing calls to customers and engineers.
- Monitor and respond to Helpdesk emails.
- Provide customers with accurate and timely job updates.
- Maintain accurate job information and records within internal systems.
- Chase purchase orders and order numbers where required.
- Respond to customer queries and escalate issues to the Helpdesk Manager when necessary.
- Reorganise schedules and priorities when requirements change.
- Work closely with engineers and colleagues to ensure jobs progress smoothly.
- Deliver a friendly, professional and responsive customer service at all times.
- Helpdesk Assistant - Skills and Experience required
- Previous experience within customer service, helpdesk, scheduling, administration, hospitality or another fast-paced environment would be advantageous.
- Confident and professional telephone manner is essential.
- Calm and composed approach when working under pressure.
- Strong attention to detail with the ability to work quickly and accurately.
- Confident using computers and willing to learn new systems.
- Proactive, reliable and comfortable taking ownership of tasks through to completion.
- Strong team player with a positive and helpful approach.
- Helpdesk Assistant - Benefits Offered
- £27,000 - £28,000 per annum depending on experience
- Fully office based
- 28 days holiday (including bank holidays)
- Employee Assistance Program
- Death in service
Thank you for your application.
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Helpdesk Assistant in Welwyn Garden City employer: Lawrence Dean Recruitment
At Lawrence Dean Recruitment, we pride ourselves on being an excellent employer that values innovation and collaboration. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures you will have opportunities to develop your skills in a supportive environment. Join us in making a meaningful impact through our charity-focused initiatives, all while enjoying competitive benefits and a vibrant work culture.
