Are you an organised, customer-focused individual who enjoys a varied role combining administration and customer service? Our client is a successful and growing financial services company based in Bishop's Stortford, looking to recruit a Support Team Administrator to join their friendly and supportive team. This is a fantastic opportunity for someone with strong communication and administration skills who enjoys building relationships, managing customer enquiries and providing excellent service. You will be joining a collaborative team within an established business, with full training and opportunities to develop your knowledge of the financial services industry.
Support Team Administrator Job Overview
- Providing excellent customer service and maintaining strong relationships with existing business partners and customers.
- Supporting the onboarding process for new customer and business accounts, ensuring all information is accurately recorded.
- Responding to incoming telephone calls and emails, logging enquiries and providing timely assistance.
- Preparing and issuing finance quotations to customers and business partners.
- Reviewing quotations and documentation to ensure accuracy and completeness.
- Communicating finance decisions to customers and providing guidance on the next steps.
- Preparing and sending out relevant customer documentation.
- Following up on outstanding paperwork and information to ensure applications progress efficiently.
- Maintaining accurate records on internal CRM systems and updating customer enquiries and support tickets.
- Liaising with internal departments to resolve customer queries and escalating issues where necessary.
- Producing reports and providing general administrative support to the wider sales team.
- Working collaboratively with colleagues to ensure a high standard of customer service is maintained.
Support Team Administrator Skills & Experience Required
- Previous experience in an administration, customer service or sales support role.
- Excellent communication skills with a confident and professional telephone manner.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- High level of attention to detail and accuracy.
- A customer-focused approach with a genuine commitment to delivering excellent service.
- Confident IT skills, ideally with experience using CRM systems.
- Ability to work effectively as part of a team while managing your own workload.
- A proactive and positive approach to problem-solving.
- Willingness to learn new processes and develop knowledge of the financial services industry.
Support Team Administrator Benefits Offered
- £26,000 per annum
- Targeted bonus scheme following qualifying period
- Full training and ongoing support from an experienced management team
- 20 days holiday plus bank holidays
- Contributory pension scheme
- Friendly and collaborative team environment
- Monday to Friday, 9:00am 5:00pm with a 30-minute lunch break
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Support Team Administrator employer: Lawrence Dean Recruitment
At Lawrence Dean Recruitment, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Helpdesk Manager, you will benefit from ongoing professional development opportunities, a collaborative team culture, and the chance to make a significant impact in a fast-paced setting. Our commitment to employee well-being and growth makes us an exceptional employer for those seeking a rewarding career in commercial services.
