At a Glance
- Tasks: Coordinate engineers and resources for maintenance contracts while delivering top-notch customer service.
- Company: Join a dynamic Service & Maintenance team in a fast-paced environment.
- Benefits: Competitive salary, pension scheme, ongoing training, and career progression opportunities.
- Other info: Supportive team culture with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact by ensuring efficient service delivery and building strong client relationships.
- Qualifications: Experience in resource planning, excellent organisational skills, and strong communication abilities.
The predicted salary is between 30000 - 30000 £ per year.
Are you a highly organised administrator with strong planning and coordination skills? We are looking for a proactive Resource Planner & Contracts Administrator to join a busy Service & Maintenance team, ensuring engineers, materials, and resources are deployed efficiently whilst delivering outstanding customer service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple tasks, managing service contracts, liaising with customers and engineers, and ensuring both planned and reactive works are delivered successfully.
As a Resource Planner & Contracts Administrator, you will play a key role in the day-to-day coordination of maintenance contracts and reactive service works. You will be responsible for scheduling engineers, managing planned preventative maintenance (PPM) contracts, coordinating materials, maintaining accurate records, and ensuring customers are kept informed throughout the process. Working closely with engineers, customers, third-party contractors, warehouse teams, and internal departments, you will help maximise operational efficiency whilst maintaining exceptional service standards.
Benefits
- Salary circa £30,000
- Company pension scheme
- Ongoing training and development
- Supportive and collaborative team environment
- Career progression opportunities
- Varied and fast-paced role
- Opportunity to work closely with customers and operational teams
Key Responsibilities
- Create, maintain, renew, and administer service and maintenance contracts
- Ensure planned preventative maintenance (PPM) visits are scheduled and completed in line with contractual requirements
- Schedule engineers and third-party contractors for reactive and planned maintenance works
- Allocate resources effectively based on engineer skill sets, location, availability, and customer requirements
- Manage engineer diaries to maximise utilisation and operational efficiency
- Coordinate the dispatch and delivery of materials, tools, and equipment required for service visits
- Monitor the progress of reactive and planned maintenance jobs, taking ownership of outstanding actions through to completion
- Keep customers regularly updated regarding job progress, engineer attendance, and any delays
- Process estimate acceptances and raise purchase orders where required
- Ensure all completed jobs are accurately closed and prepared for invoicing within agreed timescales
- Update customer asset records, service documentation, and internal systems to ensure data accuracy
- Chase outstanding job sheets and documentation from engineers and subcontractors
- Produce reports relating to outstanding jobs, contracts, engineer utilisation, and service performance
- Monitor parts deliveries and arrange return visits where necessary
- Maintain customer portals and ensure all information is current and accurate
- Produce engineer timesheet reports and support payroll administration processes
- Liaise with customers, engineers, subcontractors, warehouse teams, and internal stakeholders to ensure seamless service delivery
- Respond promptly to customer enquiries, resolving issues professionally and escalating where appropriate
- Support contract retention by delivering excellent customer service and building strong client relationships
- Assist with continuous improvement initiatives and identify opportunities to improve efficiency and profitability
- Provide support across the wider Service & Maintenance department when required
About You
The successful Resource Planner & Contracts Administrator will have:
- Previous experience in resource planning, scheduling, service coordination, contract administration, or a similar role
- Excellent organisational and time management skills
- Strong communication and customer service abilities
- Experience coordinating engineers, contractors, or field-based teams
- Ability to manage multiple priorities in a fast-paced environment
- High levels of accuracy and attention to detail
- Strong problem-solving skills and a proactive approach
- Good IT skills and confidence using business systems
- The ability to build positive relationships with both customers and colleagues
Resource Planner and Contracts Admin employer: Lawrence Dean Recruitment
Join a dynamic and supportive team as a Resource Planner & Contracts Administrator, where your organisational skills will shine in a fast-paced environment. With a competitive salary, ongoing training, and clear career progression opportunities, you'll play a vital role in ensuring exceptional service delivery while working closely with engineers and customers. Our collaborative work culture fosters personal growth and efficiency, making this an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner and Contracts Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Resource Planner & Contracts Admin role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resource planning and contract administration. Think about examples from your past experiences that showcase your organisational skills and ability to manage multiple tasks effectively.
✨Tip Number 3
When you get an interview, show off your problem-solving skills! Be ready to discuss how you've tackled challenges in scheduling or coordinating resources in previous roles. This will demonstrate your proactive approach and fit for the fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering outstanding customer service.
We think you need these skills to ace Resource Planner and Contracts Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational and planning abilities, as well as any relevant experience in resource planning or contract administration.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Resource Planner & Contracts Admin role. Share specific examples of how you've successfully managed multiple tasks or coordinated teams in the past.
Show Off Your Communication Skills:Since this role involves liaising with customers and engineers, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to mention any customer service experience you have!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Lawrence Dean Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resource Planner & Contracts Administrator. Familiarise yourself with terms like planned preventative maintenance (PPM) and how to manage service contracts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated resources. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your planning prowess.
✨Demonstrate Your Customer Service Skills
Customer service is key in this position, so be ready to discuss how you've handled customer inquiries or resolved issues in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
