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- Tasks: Coordinate customer installations and provide ongoing support for a smooth journey.
- Company: A growing and supportive business based in Hitchin.
- Benefits: £28,800 per annum, office-based, Monday to Friday, with career development opportunities.
- Other info: Fast-paced environment where no two days are the same.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 28800 - 28800 £ per year.
An exciting opportunity has arisen for an organised and customer-focused candidate to join a growing and supportive business based in Hitchin. This role plays a key part in ensuring a smooth customer journey with installation and ongoing support. As Customer Operations Coordinator you will act as the central point of contact between customers, engineers, suppliers, and internal teams, coordinating installations, scheduling works, and ensuring customers receive a high level of service throughout the process. This role would suit someone who enjoys organisation, communication, and working in a fast-paced environment where no two days are the same.
Benefits
- £28,800 per annum
- Office-based Monday to Friday, 8:30am – 5:00pm
- Supportive and collaborative team environment
- Opportunity to develop within a growing business
Key Responsibilities
- Process and manage installation orders from the sales team
- Coordinate engineer schedules, site surveys, and installation dates
- Liaise with customers regarding requirements, timelines, and updates
- Manage purchasing and track product availability
- Coordinate deliveries with warehouses and logistics providers
- Prepare quotes and process invoices relating to installation works
- Maintain accurate records and update internal systems
- Support servicing and repair coordination post-installation
- Resolve customer queries and provide proactive updates throughout the process
- Support continuous improvement across the installations function
Skills and Experience Required
- Strong organisational and coordination skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Confident telephone manner and professional approach
- Strong attention to detail
- Experience in scheduling, coordination, logistics, purchasing, or customer service (desirable)
Customer Operations Coordinator in Hitchin employer: Lawrence Dean Recruitment
Contact Detail:
Lawrence Dean Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator in Hitchin
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about liaising with customers and internal teams, being able to articulate your thoughts clearly and confidently will set you apart during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our supportive team.
We think you need these skills to ace Customer Operations Coordinator in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant customer service experience to show us you're the perfect fit for the Customer Operations Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've successfully managed multiple priorities or improved customer experiences in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application showcases your communication style. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Lawrence Dean Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Coordinator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you demonstrate your suitability and enthusiasm for the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
As a central point of contact, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.