Our client is a successful and rapidly growing organisation within the veterinary and pet healthcare sector. They are looking for an experienced, organised and customer-focused Veterinary Support Administrator to join their friendly team based in Hatfield.
This is a fantastic opportunity for someone with a strong background in administration and customer support who enjoys building relationships, resolving enquiries and providing a professional service. Previous experience within a veterinary practice, pet insurance or healthcare environment would be particularly advantageous.
Working closely with veterinary practices across the UK, you'll be responsible for providing administrative and operational support, managing enquiries and ensuring veterinary partners receive an efficient and professional service.
Veterinary Support Administrator – Benefits Offered
Salary £26,000 – £32,000 depending on experience
- 25 days holiday plus bank holidays, increasing with service
- Healthcare scheme
- Discounted pet insurance
- Additional leave for welcoming a new cat or dog into your home (after probation)
- Free onsite parking
- Company pension and Employee Assistance Programme
- Friendly and supportive working environment
- Hours: Monday to Friday, 37 hours per week.
What You Will Be Doing
- Acting as a key point of contact for veterinary practices across the UK
- Managing incoming telephone and email enquiries, ensuring a professional and timely response
- Providing support and guidance to veterinary practices using online systems and services
- Maintaining accurate customer information, records and CRM databases
- Preparing and updating administrative documents, guidance materials and reports
- Liaising with internal teams to resolve enquiries and ensure excellent service delivery
- Supporting the Operations Manager with day-to-day administration and projects
- Identifying opportunities to improve processes and customer experience
Veterinary Support Administrator – Skills & Experience Required
- Previous experience in a busy administration, customer support or service coordination role
- Experience working within a veterinary practice, pet insurance, healthcare or similar professional service environment would be highly advantageous
- Confident communicating with business customers and handling enquiries professionally
- Strong administrative skills with excellent attention to detail
- Comfortable using CRM systems, Microsoft Office and online platforms
- Excellent written and verbal communication skills
- Ability to prioritise workloads, problem-solve and manage multiple enquiries
- A proactive, organised and customer-focused approach
This Veterinary Support Administrator role would be particularly suited to someone with experience in veterinary reception, practice administration, customer support or healthcare administration who is looking to develop their career within a growing organisation.
#J-18808-Ljbffr
Veterinary Support Administrator in Hatfield employer: Lawrence Dean Recruitment
At Lawrence Dean Recruitment, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Helpdesk Manager, you will benefit from ongoing professional development opportunities, a collaborative team culture, and the chance to make a significant impact in a fast-paced setting. Our commitment to employee well-being and growth makes us an exceptional employer for those seeking a rewarding career in commercial services.
