Our client is a successful and rapidly growing organisation based in Hatfield, looking for an organised and customer-focused Operations Administrator to join their friendly and supportive team.
This is a fantastic opportunity for someone who enjoys a varied role combining customer service, administration and operational support. The successful Operations Administrator will play a key role in supporting business customers, resolving enquiries and ensuring the smooth running of day-to-day operations. This is a permanent, full-time position working 37 hours per week.
Operations Administrator Benefits Offered
Salary £26,000 £32,000 per annum, depending on experience
- 25 days holiday plus bank holidays, increasing with length of service
- Company pension scheme
- Employee Assistance Programme
- Healthcare scheme
Operations Administrator Job Overview
- Acting as a key point of contact for business customers, handling enquiries and resolving issues efficiently
- Managing incoming enquiries through shared inboxes and internal systems, ensuring responses are provided within agreed timescales
- Maintaining accurate customer information and records on the CRM system
- Supporting customers with the use of online platforms, providing guidance and assistance where required
- Preparing and updating guidance documents, support materials and internal resources
- Liaising with internal departments, including sales and customer service teams, to ensure a seamless customer experience
- Identifying recurring enquiries and suggesting improvements to processes and procedures
- Supporting the Operations Manager with general administration and day-to-day operational activities
- Assisting with ongoing projects and initiatives to improve service delivery
Operations Administrator Skills & Experience Required
- Previous experience within customer service, administration or a business support role
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple tasks and prioritise workloads
- Confident using Microsoft Office, CRM systems and online platforms
- Excellent attention to detail and accuracy when maintaining records
- A proactive approach to problem-solving and resolving customer enquiries
- Ability to build positive working relationships with customers and colleagues
- A flexible, team-focused attitude with a willingness to learn new systems and processes
This Operations Administrator opportunity would suit someone who enjoys working in a busy, collaborative environment and takes pride in delivering excellent customer service. Our client is looking for an individual who can use their initiative, manage a varied workload and contribute positively to a growing business.
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Operations Admin in Hatfield employer: Lawrence Dean Recruitment
At Lawrence Dean Recruitment, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Helpdesk Manager, you will benefit from ongoing professional development opportunities, a collaborative team culture, and the chance to make a significant impact in a fast-paced setting. Our commitment to employee well-being and growth makes us an exceptional employer for those seeking a rewarding career in commercial services.
