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- Tasks: Coordinate customer installations and provide ongoing support for a smooth journey.
- Company: A growing and supportive business based in Hitchin.
- Benefits: £28,800 per annum, office-based, Monday to Friday, 8:30am – 5:00pm.
- Other info: Opportunity for career growth in a fast-paced setting.
- Why this job: Join a collaborative team and develop your skills in a dynamic environment.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 28800 - 28800 £ per year.
An exciting opportunity has arisen for an organised and customer-focused candidate to join a growing and supportive business based in Hitchin. This role plays a key part in ensuring a smooth customer journey with installation and ongoing support. As Customer Operations Coordinator you will act as the central point of contact between customers, engineers, suppliers, and internal teams, coordinating installations, scheduling works, and ensuring customers receive a high level of service throughout the process. This role would suit someone who enjoys organisation, communication, and working in a fast-paced environment where no two days are the same.
Benefits
- £28,800 per annum
- Office-based Monday to Friday, 8:30am – 5:00pm
- Supportive and collaborative team environment
- Opportunity to develop within a growing business
Key Responsibilities
- Process and manage installation orders from the sales team
- Coordinate engineer schedules, site surveys, and installation dates
- Liaise with customers regarding requirements, timelines, and updates
- Manage purchasing and track product availability
- Coordinate deliveries with warehouses and logistics providers
- Prepare quotes and process invoices relating to installation works
- Maintain accurate records and update internal systems
- Support servicing and repair coordination post-installation
- Resolve customer queries and provide proactive updates throughout the process
- Support continuous improvement across the installations function
Skills and Experience Required
- Strong organisational and coordination skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Confident telephone manner and professional approach
- Strong attention to detail
- Experience in scheduling, coordination, logistics, purchasing, or customer service (desirable)
Customer Operations Coordinator employer: Lawrence Dean Recruitment
Contact Detail:
Lawrence Dean Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Customer Operations Coordinator role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. Focus on showcasing your organisational skills and customer service experience – that's what they'll want to hear!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them why you’re the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our supportive and collaborative team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational and communication skills, as these are key for the Customer Operations Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed customer interactions or coordinated projects in the past to show off your experience.
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who are excited about helping customers and improving processes, so don’t hold back!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Lawrence Dean Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Coordinator role. Familiarise yourself with the key responsibilities like coordinating installations and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or coordinated complex tasks. Be ready to discuss how you keep things organised and ensure smooth operations, as this will resonate well with the interviewers.
✨Practice Your Communication Style
As a central point of contact, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your approach. This will help you feel more at ease during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.