At a Glance
- Tasks: Provide top-notch customer support via phone and email while resolving technical issues.
- Company: Join a dynamic telecoms company focused on customer satisfaction and innovation.
- Benefits: Earn £26,000 plus bonuses, enjoy 25 days holiday, and access ongoing training.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Excellent communication skills and a keen eye for detail are essential.
The predicted salary is between 26000 - 26000 £ per year.
We are looking for a bright and enthusiastic individual with excellent customer service, technical and attention to detail skills.
This self-starter will be confident in building relationships with a strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.
About the Role Working on the Service Desk, you will play a key role in providing technical and customer support to ensure smooth business operations.
This varied position requires attention to detail, the ability to resolve issues efficiently, and excellent communication skills.
No two days are the same, and you will be encouraged to develop your skills as you grow within the business.
Please note this role will be delivering telephone and email support to customers during office hours, plus occasional out-of-hours support on rotation.
Responsibilities
- Providing telephone and email support to customers.
- Diagnosing and taking ownership of faults.
- Working with third party suppliers to manage new orders and faults.
- Provisioning new and managing existing orders and maintaining existing customers, managing multiple orders.
- Capturing and logging information accurately in our customer database.
- Providing progress updates to key stake holders at project milestones.
- Occasional site visits to assist with installations and diagnosing faults.
- Raising ad-hoc invoices for department purchases working on occasion with our finance team.
Skills and Experience Required
- A professional telephone manner and excellent customer service skills.
- Strong attention to detail and determination to resolve issues.
- Ability to gather information and chase third parties to complete tasks.
- Solid knowledge of Microsoft Office (Outlook, Word, Excel).
- Strong organisational skills and ability to work under pressure to deadlines.
- Telephony and IT experience is desirable, but full training will be provided.
Benefits
- £26,000 per annum plus quarterly bonuses.
- Ongoing training and development opportunities.
- 37.5 hour working week Monday to Friday, plus additional on call hours on rotation.
- Company pension scheme.
- 25 days holiday plus bank holidays.
- #J-18808-Ljbffr
Telecoms Service Desk in Welwyn Garden City employer: Lawrence Dean Recruitment Ltd
Lawrence Dean Recruitment Ltd is an excellent employer, providing a supportive team environment where employees can thrive in a fast-paced warehouse setting. With Monday to Friday working hours and weekly pay, the company prioritises work-life balance while offering opportunities for personal growth and development within the logistics sector.
Contact Details:
Lawrence Dean Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Service Desk in Welwyn Garden City
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lawrence Dean Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lawrence Dean Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telecoms Service Desk in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lawrence Dean Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lawrence Dean Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lawrence Dean Recruitment Ltd!
How to prepare for a job interview at Lawrence Dean Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
