At a Glance
- Tasks: Support a busy Helpdesk by scheduling jobs and providing customer updates.
- Company: Join a dynamic team in a fast-paced commercial environment.
- Benefits: Competitive salary, 28 days holiday, and employee assistance programme.
- Other info: Work in a supportive team with opportunities for growth.
- Why this job: Be the vital link between customers and engineers while honing your organisational skills.
- Qualifications: Experience in customer service or fast-paced roles is a plus.
The predicted salary is between 28000 - 28000 £ per year.
My client are searching for 2x Helpdesk Assistants (One position would cover the 6am-3pm shift and the other 12pm - 9pm shift).
The Helpdesk Assistant plays a key role in supporting the day-to-day running of a busy and reactive commercial Helpdesk, acting as an important link between customers, engineers and the wider office team.
Working in a fast-paced environment, you will handle incoming calls and emails, schedule engineers, provide customer updates and ensure job information is recorded accurately.
Priorities can change quickly, so this role requires someone who is highly organised, confident on the telephone and able to remain calm when managing several tasks at once.
Helpdesk operates across two shifts
- Early Shift: 6:00am-3:00pm
- Late Shift: 12:00pm-9:00pm
- Helpdesk Assistant - Responsibilities
- Schedule jobs and coordinate engineer activity across day and night shifts.
- Arrange permits and site access requirements.
- Handle incoming calls and make outgoing calls to customers and engineers.
- Monitor and respond to Helpdesk emails.
- Provide customers with accurate and timely job updates.
- Maintain accurate job information and records within internal systems.
- Chase purchase orders and order numbers where required.
- Respond to customer queries and escalated issues to the Helpdesk Manager when necessary.
- Reorganise schedules and priorities when requirements change.
- Work closely with engineers and colleagues to ensure jobs progress smoothly.
- Deliver a friendly, professional and responsive customer service at all times.
- Helpdesk Assistant - Skills and Experience required
- Previous experience within customer service, helpdesk, scheduling, administration, hospitality or another fast-paced environment would be advantageous.
- Confident and professional telephone manner is essential.
- Calm and composed approach when working under pressure.
- Strong attention to detail with the ability to work quickly and accurately.
- Confident using computers and willing to learn new systems.
- Proactive, reliable and comfortable taking ownership of tasks through to completion.
- Strong team player with a positive and helpful approach.
- Helpdesk Assistant - Benefits Offered
- £27,000 - £28,000 per annum depending on experience
- Fully office based
- 28 days holiday (including bank holidays)
- Employee Assistance Program
- Death in service
- INDCORE
- #J-18808-Ljbffr
Service Administrator in Welwyn Garden City employer: Lawrence Dean Recruitment Ltd
Lawrence Dean Recruitment Ltd is an excellent employer, providing a supportive team environment where employees can thrive in a fast-paced warehouse setting. With Monday to Friday working hours and weekly pay, the company prioritises work-life balance while offering opportunities for personal growth and development within the logistics sector.
Contact Details:
Lawrence Dean Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Welwyn Garden City
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lawrence Dean Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lawrence Dean Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lawrence Dean Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lawrence Dean Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lawrence Dean Recruitment Ltd!
How to prepare for a job interview at Lawrence Dean Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
