At a Glance
- Tasks: Manage customer debt and resolve billing issues with a supportive team.
- Company: Purpose-driven organisation in the energy sector focused on sustainability.
- Benefits: 25 days annual leave, health insurance, pension scheme, and a supportive environment.
- Other info: Stable role with clear responsibilities and excellent career growth opportunities.
- Why this job: Join a values-led business making a positive impact while developing your skills.
- Qualifications: Experience in Credit Control and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity has arisen for an experienced Credit Controller with a growing and purpose-driven organisation operating within the energy sector. This role is based onsite in Ware and offers the chance to join a small, supportive Credit Control team within a business committed to sustainability and customer care.
This position would suit someone confident managing customer debt, setting up payment plans and working closely with internal teams to resolve billing issues. The role combines firm but fair credit control with a strong customer service approach.
About the Role
As Credit Controller, you will be responsible for managing outstanding debt across a portfolio of business and domestic customers, with a particular focus on domestic accounts. Key responsibilities will include:
- Contacting customers by phone to chase outstanding debt
- Investigating individual customer accounts to resolve billing queries
- Supporting customers to better understand and manage their energy accounts
- Setting up payment plans and Direct Debits to manage ongoing usage and existing debt
- Liaising with internal teams and providing regular updates and reports
- Working independently while contributing to a small, close-knit Credit Control team
Benefits
- 25 days annual leave plus bank holidays
- WPA health insurance
- Pension scheme
- Supportive team environment within a growing, values-led business
About You
To be successful in this role, you will need proven experience within Credit Control and the confidence to manage sensitive customer conversations professionally and effectively. The ideal candidate will have:
- Previous Credit Control experience (essential)
- Utilities or energy sector experience (desirable)
- Strong Maths and English skills
- Good customer service skills
- Strong Excel skills
- A proactive, tenacious and self-motivated approach
- The ability to work independently and as part of a small team
This position offers a stable, office-based role with clear responsibilities, strong benefits and the opportunity to work for a business with a strong environmental ethos.
Credit Controller in Ware employer: Lawrence Dean Recruitment Ltd
Join a purpose-driven organisation in the energy sector that prioritises sustainability and customer care. As a Credit Controller in Ware, you will be part of a supportive team that values your contributions, offering 25 days of annual leave, health insurance, and a pension scheme. This role not only provides a stable work environment but also fosters personal growth within a close-knit team dedicated to making a positive impact.
Contact Details:
Lawrence Dean Recruitment Ltd Recruitment Team
