At a Glance
- Tasks: Coordinate engineers and resources for maintenance tasks while ensuring top-notch customer service.
- Company: Join a dynamic Service & Maintenance team in a fast-paced environment.
- Benefits: Competitive salary, pension scheme, ongoing training, and career progression opportunities.
- Other info: Collaborative team culture with opportunities for continuous improvement and growth.
- Why this job: Be the key player in delivering exceptional service and operational efficiency.
- Qualifications: Experience in scheduling or service coordination with strong organisational skills.
The predicted salary is between 30000 - 30000 £ per year.
Are you a highly organised Scheduler & Contracts Administrator with strong planning and coordination skills? We are looking for a proactive Scheduler & Contracts Administrator to join a busy Service & Maintenance team, ensuring engineers, materials, and resources are deployed efficiently whilst delivering outstanding customer service. This is an excellent opportunity for a Scheduler & Contracts Administrator who enjoys working in a fast-paced environment, coordinating multiple tasks, managing service contracts, liaising with customers and engineers, and ensuring both planned and reactive works are delivered successfully.
About the Role
As a Scheduler & Contracts Administrator, you will play a key role in the day-to-day coordination of maintenance contracts and reactive service works. You will be responsible for scheduling engineers, managing planned preventative maintenance (PPM) contracts, coordinating materials, maintaining accurate records, and ensuring customers are kept informed throughout the process. Working closely with engineers, customers, third-party contractors, warehouse teams, and internal departments, the Scheduler & Contracts Administrator will help maximise operational efficiency whilst maintaining exceptional service standards.
Benefits
- Salary circa £30,000
- Company pension scheme
- Ongoing training and development
- Supportive and collaborative team environment
- Career progression opportunities
- Varied and fast-paced role
- Opportunity to work closely with customers and operational teams
Key Responsibilities
- Schedule engineers and third-party contractors for reactive and planned maintenance works
- Manage engineer diaries to maximise utilisation and operational efficiency
- Allocate resources effectively based on engineer skill sets, location, availability, and customer requirements
- Create, maintain, renew, and administer service and maintenance contracts
- Ensure planned preventative maintenance (PPM) visits are scheduled and completed in line with contractual requirements
- Coordinate the dispatch and delivery of materials, tools, and equipment required for service visits
- Monitor the progress of reactive and planned maintenance jobs, taking ownership of outstanding actions through to completion
- Keep customers regularly updated regarding job progress, engineer attendance, and any delays
- Process estimate acceptances and raise purchase orders where required
- Ensure all completed jobs are accurately closed and prepared for invoicing within agreed timescales
- Update customer asset records, service documentation, and internal systems to ensure data accuracy
- Chase outstanding job sheets and documentation from engineers and subcontractors
- Produce reports relating to outstanding jobs, contracts, engineer utilisation, and service performance
- Monitor parts deliveries and arrange return visits where necessary
- Maintain customer portals and ensure all information is current and accurate
- Produce engineer timesheet reports and support payroll administration processes
- Liaise with customers, engineers, subcontractors, warehouse teams, and internal stakeholders to ensure seamless service delivery
- Respond promptly to customer enquiries, resolving issues professionally and escalating where appropriate
- Support contract retention by delivering excellent customer service and building strong client relationships
- Assist with continuous improvement initiatives and identify opportunities to improve efficiency and profitability
- Provide support across the wider Service & Maintenance department when required
About You
- Previous experience in scheduling, service coordination, contract administration, resource planning, or a similar role
- Excellent organisational and time management skills
- Strong communication and customer service abilities
- Experience coordinating engineers, contractors, or field-based teams
- Ability to manage multiple priorities in a fast-paced environment
- High levels of accuracy and attention to detail
- Strong problem-solving skills and a proactive approach
- Good IT skills and confidence using business systems
- The ability to build positive relationships with both customers and colleagues
Scheduler & Contracts Administrator in Stevenage employer: Lawrence Dean Recruitment Ltd
Join a dynamic and supportive team as a Scheduler & Contracts Administrator, where your organisational skills will shine in a fast-paced environment. With a competitive salary of circa £30,000, a company pension scheme, and ongoing training opportunities, we prioritise employee growth and career progression. Our collaborative work culture fosters strong relationships with customers and colleagues alike, ensuring you play a vital role in delivering exceptional service and operational efficiency.
Contact Details:
Lawrence Dean Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler & Contracts Administrator in Stevenage
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Lawrence Dean Recruitment Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Lawrence Dean Recruitment Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Lawrence Dean Recruitment Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Scheduler & Contracts Administrator in Stevenage
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Lawrence Dean Recruitment Ltd:This is your chance to really connect with the team at Lawrence Dean Recruitment Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Lawrence Dean Recruitment Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Lawrence Dean Recruitment Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Lawrence Dean Recruitment Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Lawrence Dean Recruitment Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
