At a Glance
- Tasks: Be the friendly face of our organisation, providing top-notch customer service and admin support.
- Company: Prestigious Stevenage-based organisation with a strong reputation.
- Benefits: Earn £13.50 per hour with an excellent employee benefits package.
- Other info: Flexible 22.5 hours per week on a rotating shift pattern.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Previous customer service or reception experience is essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Highly respected and prestigious Stevenage-based organisation is looking for a friendly and professional Customer Service & Reception Administrator to join their team on a 12-month fixed-term contract.
Working 22.5 hours per week on a rotating shift pattern of 8:00am12:30pm and 12:30pm5:00pm, you'll be the welcoming face of the organisation while providing exceptional customer service and administrative support.
Key Responsibilities
- Welcome visitors and provide a professional first impression while managing all front-of-house activities.
- Respond to customer enquiries via telephone, email, and other communication channels.
- Maintain accurate customer records, process sensitive information, and complete data validation.
- Provide general administrative support, including document processing and database updates.
- Work collaboratively with colleagues to deliver an exceptional customer experience.
- Ensure security procedures, service standards, and reception processes are maintained at all times.
- Support continuous improvement and undertake additional administrative duties as required.
Skills & Experience Required
- Previous experience in a customer service, reception, or front-of-house role is essential.
- Strong administration, data entry, and Microsoft Office skills with excellent attention to detail.
- Excellent written and verbal communication skills with a friendly, professional approach.
- Experience handling confidential or sensitive information accurately and discreetly.
- Well organised, proactive, and able to prioritise a busy workload while working effectively as part of a team.
Benefits
- 22.5 hour per week (Week One: Monday to Friday, 8:00am12:30pm, Week Two: Monday to Friday, 12:30pm5:00pm_)
- 12 month fixed term contract
- Excellent employee benefits package
Part-Time Customer Service & Reception Admin in Stevenage employer: Lawrence Dean Recruitment Ltd
Lawrence Dean Recruitment Ltd is an excellent employer, providing a supportive team environment where employees can thrive in a fast-paced warehouse setting. With Monday to Friday working hours and weekly pay, the company prioritises work-life balance while offering opportunities for personal growth and development within the logistics sector.
Contact Details:
Lawrence Dean Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service & Reception Admin in Stevenage
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lawrence Dean Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lawrence Dean Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service & Reception Admin in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lawrence Dean Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Lawrence Dean Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lawrence Dean Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lawrence Dean Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lawrence Dean Recruitment Ltd will surely appreciate.
