At a Glance
- Tasks: Be the go-to person for customer accounts and drive business growth.
- Company: Join a dynamic sales team in a fast-paced environment.
- Benefits: Earn £25,000 - £31,000, enjoy 28 days holiday, and finish early on Fridays!
- Other info: Enjoy a supportive team culture with opportunities for growth.
- Why this job: Make a real impact by supporting customers and building strong relationships.
- Qualifications: Previous account handling or customer service experience is essential.
The predicted salary is between 25000 - 31000 £ per year.
We are seeking a proactive and organised Customer Account Executive to join our clients busy Sales team. The successful Customer Account Executive will act as the key point of contact for customer accounts, providing outstanding administrative and customer support while helping to drive business growth and maintain excellent client relationships. This is a fantastic opportunity for a detail-oriented individual with strong communication skills and previous account handling experience to join a collaborative and fast-paced environment.
Key Responsibilities
- Act as the customer advocate within the business
- Manage and support customer accounts alongside Sales Account Managers
- Process sales orders and amendments accurately and efficiently
- Ensure all relevant departments are updated regarding order requirements and delivery schedules
- Prepare and issue quotations while proactively following up on opportunities
- Support customer relationship development and business growth initiatives
- Work closely with Planning and Operations teams to maintain accurate order schedules
- Attend production meetings and communicate updates to customers where required
- Ensure company procedures and environmental policies are followed at all times
Skills & Experience
- Previous experience in an account handling or customer service role
- Strong administrative and organisational skills
- Excellent communication skills, both written and verbal
- Confident communicating with customers via telephone, email, and face-to-face
- Experience within an electronic manufacturing environment is desirable
- Experience using ERP or CRM systems is advantageous
Why Apply?
- £25,000 - £31,000 per annum based on experience
- 36.5 hour week, 12pm Friday finish
- 28 days holiday
- Free on-site parking
- Supportive, team-focussed environment
Customer Service Executive in Stevenage employer: Lawrence Dean Recruitment Ltd
Join a dynamic and supportive team as a Customer Service Executive, where your proactive approach will be valued in a fast-paced environment. With competitive salaries, generous holiday allowances, and a focus on employee growth, this role offers the chance to develop your skills while contributing to meaningful client relationships. Enjoy the benefits of free on-site parking and a collaborative culture that prioritises teamwork and excellence.
Contact Details:
Lawrence Dean Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and account management. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring along examples of how you've managed customer accounts in the past, and be ready to discuss how you can help drive business growth in this new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Executive in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and account handling. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Executive role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your strong verbal and written skills. Keep it clear, concise, and professional – we want to see that you can communicate effectively with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just like we like our candidates to be!
How to prepare for a job interview at Lawrence Dean Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled customer accounts in the past. Think of specific examples where you turned a challenging situation into a positive outcome.
✨Show Off Your Organisational Skills
Since the role requires strong administrative skills, prepare to talk about how you manage your time and tasks. Bring examples of how you've successfully juggled multiple accounts or projects without dropping the ball.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to demonstrate how you would handle customer queries over the phone or via email. Clear, concise communication is key in this role!
✨Familiarise Yourself with ERP/CRM Systems
If you have experience with any ERP or CRM systems, make sure to mention it. If not, do a bit of research on common systems used in customer service roles. Showing that you're tech-savvy can give you an edge!
