At a Glance
- Tasks: Manage daily operations and ensure excellent service for club members.
- Company: St George’s Hill Lawn Tennis Club, a vibrant community hub.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Other info: Opportunity for personal growth in a dynamic and engaging setting.
- Why this job: Join a passionate team and create a welcoming atmosphere for members.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Duty Manager - Weybridge, Surrey
Salary Competitive salary based on previous experience.
St George’s Hill Lawn Tennis Club are recruiting for a Full Time Duty Manager (40 Hours)
Ideal Candidate Profile
We are looking for a proactive and enthusiastic individual who is passionate about delivering excellent service and creating a positive environment for our members.
The ideal candidate will
- Exhibit a positive attitude and consistently contribute to a welcoming atmosphere for members and colleagues alike.
- Demonstrate excellent communication skills, both written and verbal.
- Remain calm under pressure and work efficiently as part of a collaborative team.
- Be flexible and available to work 5 days out of 7 on a rotation basis to include mornings, afternoons and evenings.
Key Responsibilities
- Respond promptly and appropriately to operational issues, ensuring the relevant Head of Department (HOD), Maintenance team, or Senior Management is informed to facilitate a timely and positive resolution.
- Liaise with external contractors, ensuring adherence to club procedures in the absence of the Maintenance team.
- Manage and document any incidents or emergencies, ensuring appropriate follow-up actions are taken.
- Conduct essential Health & Safety compliance tasks as required.
- Hold and maintain valid mandatory First Aid and Emergency Response certification.
- Anticipate and respond to member needs, both on an individual and operational level.
- Provide cover for team members during breaks to ensure smooth day-to-day operations.
- Perform daily opening and closing checks across all areas, addressing any issues and reporting them to Senior Management and the appropriate HOD.
- Support the maintenance and operation of pool plant facilities in accordance with company standards and Maintenance team’s guidance.
- Monitor staff punctuality and attendance, ensuring any instances of lateness or sickness are accurately recorded and communicated to the relevant personnel.
- Address and resolve immediate staffing concerns, including the completion and submission of required documentation.
- Handle and resolve in-person member complaints in a professional and efficient manner.
- Undertake basic maintenance tasks in the absence of the Maintenance team.
- Gain knowledge of all operational areas—including Front-of-House and F&B services to provide cross-departmental support during busy periods.
Desired Skills
- Front of house/member interaction experience.
- First Aid.
- Safeguarding.
- Competitive salary based on previous experience.
- #J-18808-Ljbffr
Duty Manager - Weybridge, Surrey employer: Lawn Tennis Club Limited
As an Assistant F&B Service Manager in Weybridge, Surrey, you will thrive in a dynamic and supportive work environment that prioritises exceptional service and employee development. Our culture fosters teamwork and innovation, offering comprehensive training programmes and opportunities for career advancement within the hospitality sector. Enjoy the unique advantage of working in a prestigious location, where your contributions directly enhance the member experience and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Weybridge, Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lawn Tennis Club Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lawn Tennis Club Limited
Don't be shy about reaching out to Lawn Tennis Club Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Weybridge, Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lawn Tennis Club Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lawn Tennis Club Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
