At a Glance
- Tasks: Manage daily operations and ensure excellent service for club members.
- Company: St George’s Hill Lawn Tennis Club, a vibrant community hub.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
- Why this job: Join a passionate team and create a welcoming atmosphere for members.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Duty Manager - Weybridge, Surrey
Salary Competitive salary based on previous experience.
St George’s Hill Lawn Tennis Club are recruiting for a Full Time Duty Manager (40 Hours)
Ideal Candidate Profile
We are looking for a proactive and enthusiastic individual who is passionate about delivering excellent service and creating a positive environment for our members.
The ideal candidate will
- Exhibit a positive attitude and consistently contribute to a welcoming atmosphere for members and colleagues alike.
- Demonstrate excellent communication skills, both written and verbal.
- Remain calm under pressure and work efficiently as part of a collaborative team.
- Be flexible and available to work 5 days out of 7 on a rotation basis to include mornings, afternoons and evenings.
Key Responsibilities
- Respond promptly and appropriately to operational issues, ensuring the relevant Head of Department (HOD), Maintenance team, or Senior Management is informed to facilitate a timely and positive resolution.
- Liaise with external contractors, ensuring adherence to club procedures in the absence of the Maintenance team.
- Manage and document any incidents or emergencies, ensuring appropriate follow-up actions are taken.
- Conduct essential Health & Safety compliance tasks as required.
- Hold and maintain valid mandatory First Aid and Emergency Response certification.
- Anticipate and respond to member needs, both on an individual and operational level.
- Provide cover for team members during breaks to ensure smooth day-to-day operations.
- Perform daily opening and closing checks across all areas, addressing any issues and reporting them to Senior Management and the appropriate HOD.
- Support the maintenance and operation of pool plant facilities in accordance with company standards and Maintenance team’s guidance.
- Monitor staff punctuality and attendance, ensuring any instances of lateness or sickness are accurately recorded and communicated to the relevant personnel.
- Address and resolve immediate staffing concerns, including the completion and submission of required documentation.
- Handle and resolve in-person member complaints in a professional and efficient manner.
- Undertake basic maintenance tasks in the absence of the Maintenance team.
- Gain knowledge of all operational areas—including Front-of-House and F&B services to provide cross-departmental support during busy periods.
Desired Skills
- Front of house/member interaction experience.
- First Aid.
- Safeguarding.
- Competitive salary based on previous experience.
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Duty Manager - Weybridge, Surrey employer: Lawn Tennis Club Limited
St George’s Hill Lawn Tennis Club is an exceptional employer, offering a vibrant work culture that prioritises member satisfaction and teamwork. With a focus on employee development, we provide comprehensive training and growth opportunities, ensuring our Duty Managers thrive in a supportive environment. Located in the picturesque Weybridge, Surrey, our club not only fosters a positive atmosphere but also offers competitive salaries and flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding employment.
