Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ticket operations and ensure a fantastic experience for tennis fans at major events.
- Company: Join the LTA, transforming communities through the love of tennis.
- Benefits: Travel expenses covered, work at exciting events, and gain valuable experience.
- Why this job: Be part of a mission to make tennis welcoming and inspiring for everyone.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Work at iconic grass court events and enjoy a dynamic team environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
The LTA’s vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.
As a Ticket Support Manager, you’ll assist in all aspects of on‑site day‑to‑day operations for the Ticketing and Event Planning and Delivery teams. You will lead from the front championing our grass court events and on‑site ticket operations. You will provide a customer‑friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.
We’re looking for two Ticket Support Managers who will be based at the National Tennis Centre from Monday 27th April, and then be deployed onsite to deliver our Major Events at:
- Lexus Birmingham Open (29th May - 7th June 2026)
- Lexus Nottingham Open (12th - 21st June 2026)
- Lexus Ilkley Open (6th June - 14th June 2026)
- Lexus Eastbourne Open (19th June - 27th June 2026)
This role is predominantly based out of National Tennis Centre, and costs incurred for accommodation and travel to and from our event locations will therefore be covered via our expenses policy.
How to Apply
Please click APPLY NOW to begin the application process.
Ticket Support Manager (27th April - 10th July 2026) employer: Lawn Tennis Association
Contact Detail:
Lawn Tennis Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Support Manager (27th April - 10th July 2026)
✨Tip Number 1
Get to know the company and its mission! Dive into the LTA's vision of making tennis welcoming and enjoyable. When you understand their goals, you can tailor your conversations to show how you can contribute to that vision.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We all know that a personal connection can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and event management. Think about scenarios where you've solved problems or improved customer experiences. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to those amazing grass court events!
We think you need these skills to ace Ticket Support Manager (27th April - 10th July 2026)
Some tips for your application 🫡
Show Your Passion for Tennis: We want to see your enthusiasm for tennis shine through in your application. Share any experiences or stories that highlight your love for the sport and how it aligns with our mission of making tennis welcoming and enjoyable for everyone.
Highlight Your Customer Service Skills: As a Ticket Support Manager, you'll be the face of our events. Make sure to emphasise your customer service experience and any innovative solutions you've implemented in past roles. We’re looking for someone who can create a friendly ticket experience for all fans!
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like the service we aim to provide.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to embrace the digital side of event management.
How to prepare for a job interview at Lawn Tennis Association
✨Know Your Tennis
Brush up on your tennis knowledge! Familiarise yourself with the LTA’s vision and mission, especially how they aim to make tennis welcoming and enjoyable. Being able to discuss recent events or initiatives will show your passion for the sport and align you with their goals.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you solved problems or improved a customer’s experience. This is crucial for a Ticket Support Manager, so be ready to share your stories!
✨Demonstrate Attention to Detail
Since this role requires exceptional attention to detail, come prepared with examples that highlight your organisational skills. Discuss how you manage tasks effectively, ensuring nothing slips through the cracks, especially during busy events.
✨Practice Collaborative Scenarios
As a Ticket Support Manager, you'll need strong collaboration skills. Prepare for questions about teamwork by thinking of times when you worked with others to achieve a common goal. Highlight your communication style and how you handle conflicts or differing opinions.