Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ticket operations and ensure a fantastic experience for tennis fans at major events.
- Company: Join the Lawn Tennis Association, a key player in the UK tennis scene.
- Benefits: Earn £17.40 per hour with flexible part-time hours during exciting events.
- Other info: Gain valuable experience in event management and customer service in a vibrant environment.
- Why this job: Be part of thrilling grass court events and make a real impact on fan experiences.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 13 - 16 £ per hour.
Organisation: Lawn Tennis Association
Salary: £17.40ph
Location: The Edgbaston Priory Club, Sir Harrys Eoad, Birmingham, B15 2UZ and Nottingham Tennis Centre, University Boulevard, Nottingham, NG7 2QH
Contract type: Fixed Term (Part time)
Closing date: 25 January 2026
The Lexus Birmingham Open is held at the Edgbaston Priory Club and is a WTA 125 event. The Lexus Birmingham Open has become a major source of inspiration for tennis lovers, a testing ground for athletes, and a badge of pride for the Edgbaston Priory Club in the place where lawn tennis began. The Lexus Nottingham Open was originally known as the Nottingham Championships or Nottingham Lawn Tennis Tournament, running from 1887–1967. After being discontinued in 2008, it was then brought back in 2011 to the ATP Challenger Tour and ITF Women’s Circuit. It was briefly re-established as an ATP World Tour 250 event on the men’s tour in 2015 and 2016, before returning to a Challenger event in 2017. Since 2015 it has been an international event on the women’s tour and is part of the British grass court season in the run up to the Wimbledon Championships.
As a Ticket Support Manager, you’ll assist in all aspects of on‑site day‑to‑day operations for the Ticketing and Events Team. You will lead from the front championing our grass court events and on‑site ticket operations. You will provide a customer‑friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.
For this role, you will lead the operations for both Nottingham and Birmingham events, as well as form part of the wider ticketing team during the fulfilment phase. During your time with the team at the National Tennis Centre you will add valuable capacity to the teams preparation for the event season, preparing event shipments and ticket delivery, assisting with ticket support operator training and receiving in depth training on the LTA’s ticketing system.
The advertisement window for this role is from Tuesday 16th December 2025 - Sunday 25th January 2026. The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at Nottingham Tennis Centre, University Boulevard, Nottingham, NG7 2QH. Further information will be provided to those invited to interview.
Contract length: 27th April - 10th July 2026
Normal working hours: 09:00-17:00
Event day shift patterns: 08:45am - 18:45 (Birmingham) 29th May - 7th June 2026 (Birmingham) 14th - 21st June 2026 (Nottingham)
Payment: You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager. Hours worked will be paid on the last Thursday of every month. Payment will be made by credit transfer direct to your bank or building society.
Ticket Support Manager - Lexus Birmingham Open and Lexus Nottingham Open employer: Lawn Tennis Association
Contact Detail:
Lawn Tennis Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Support Manager - Lexus Birmingham Open and Lexus Nottingham Open
✨Tip Number 1
Get to know the events! Familiarise yourself with the Lexus Birmingham and Nottingham Opens. Understanding the vibe and what makes these events special will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or past employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Ticket Support Manager role. We all love a good chat about tennis!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios you might face as a Ticket Support Manager and how you'd tackle them. Being able to demonstrate your innovative thinking will set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and being part of the action at these fantastic events.
We think you need these skills to ace Ticket Support Manager - Lexus Birmingham Open and Lexus Nottingham Open
Some tips for your application 🫡
Show Your Passion for Tennis: When writing your application, let your love for tennis shine through! Mention any experiences you've had with the sport, whether playing, watching, or working at events. We want to see that you're as excited about the Lexus Birmingham and Nottingham Opens as we are!
Highlight Your Customer Service Skills: As a Ticket Support Manager, you'll be all about providing a fantastic experience for fans. Make sure to showcase any previous roles where you’ve excelled in customer service. We need someone who can keep our attendees smiling, so share those stories!
Be Detail-Oriented: Attention to detail is key in this role. In your application, give examples of how you've successfully managed tasks or projects with precision. We want to know that you can handle the nitty-gritty of ticket operations without missing a beat!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Lawn Tennis Association
✨Know Your Tennis
Brush up on your knowledge of the Lexus Birmingham and Nottingham Opens. Familiarise yourself with their history, significance, and any recent developments. This will show your passion for the sport and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Ticket Support Manager, you'll need to provide an exceptional customer experience. Prepare examples from your past roles where you've successfully resolved customer issues or improved service delivery. Highlight your communication skills and ability to work under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems creatively. Whether it was managing ticketing issues or coordinating events, be ready to discuss how you approached challenges and what the outcomes were. This will illustrate your innovative mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and event operations. This not only shows your interest but also helps you gauge if the position is the right fit for you.