Ticket Support Operator – Hsbc Championships in England

Organisation: Lawn Tennis Association

Salary: £***** per hour

Location: The Queen's Club, Palliser Road, West Kensington, London, W14 9EQ

Contract type: Fixed Term (Full time)

Closing date: 8 March ****

Interview date: 16 March ****

About The Role: Our vision is 'Tennis Opened Up', and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone. As a Ticket Support Operator, you'll assist in all aspects of on-site day-to-day operation of the Ticketing Team. You will provide a customer-friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

Interview Timelines: Please note, the application window for this role closes at midnight on Sunday 8th March ****. We reserve the right to close the job advert early or extend the advert depending on the volume of applications we receive. Interviews will take place via Microsoft Teams on Monday 16th and Tuesday 17th March ****.

Our Support to You: When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us. If you have any specific questions regarding your application or if anything's unclear at all, please contact our recruitment team by emailing.

Life at the LTA: The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.

Read some of our colleague testimonials below:

• "As a new mum, I've appreciated the LTA's newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role."
• "Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule."
• "As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I've been impressed by everyone's dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability."