At a Glance
- Tasks: Coordinate schedules, manage bookings, and deliver top-notch customer service.
- Company: Join a friendly team in a dynamic office environment.
- Benefits: Potential for permanent position, Monday to Friday hours, and a supportive team.
- Other info: Perfect for those who thrive under pressure and love helping others.
- Why this job: Be the go-to person for customer satisfaction and enjoy a varied role.
- Qualifications: Strong computer skills, excellent communication, and a proactive attitude.
The predicted salary is between 26550 - 32450 £ per year.
We are seeking a proactive, well-organised Customer Service & Scheduling Coordinator to join our busy and friendly team. This is a temporary position with the possibility of becoming permanent for the right candidate. The role is dynamic and varied, playing a key part in ensuring the smooth day-to-day running of the office while delivering outstanding customer service.
You will be responsible for coordinating schedules, managing customer bookings, and supporting general front-of-house operations. The ideal candidate is confident, adaptable, and thrives in a fast-paced environment.
Hours of Work
Monday - Friday, 9am to 5pm
Responsibilities:
- Computer-based scheduling and diary management
- Planning and organising vehicle routes efficiently
- Booking customer treatments and managing appointments
- Handling customer enquiries via phone, email, and live chat
- Managing customer accounts and processing payments
- Providing consistently high-quality customer service
- Supporting general receptionist and front-of-house duties
Requirements:
- Strong computer skills with a confident and professional telephone manner
- Excellent communication and customer service skills
- Able to work calmly and efficiently under pressure
- Confident working independently and using initiative
- Professional and comfortable interacting with people at all levels
- Strong problem-solving skills with a proactive mindset
- Highly organised with excellent time management and prioritisation skills
- Flexible and adaptable to changing priorities
- Quick to learn new software systems and geographical areas based on postcode
This role would suit someone with a positive attitude, strong organisational skills, and a genuine commitment to delivering excellent service.
Customer Service & Scheduling Coordinator employer: Lawn Master
Join a dynamic team as a Lawn Care Operative, where your contributions will directly enhance the beauty of homes across North Wales, Chester, and Liverpool. We offer a supportive work culture that values strong customer relationships and provides comprehensive training for personal and professional growth. Enjoy a stable work schedule with Monday to Friday hours, allowing you to maintain a healthy work-life balance while making a positive impact in your community.
