Operations Associate in Poole

Salary: £27,000 - £30,000

Location: Poole/Hybrid - minimum 3 days a week in office

About Woodstock Legal Services: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We’ve gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people‑first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together.

Operations at Woodstock Legal Services: Our Business Operations team is at the heart of the organisation, ensuring the business runs smoothly, efficiently and in alignment with our strategy. Acting as a key coordination function between teams, the team brings structure, improves processes, and creates an environment that enables our people to perform at their best. From supporting day-to-day operational needs to driving cross-functional initiatives, Operations plays a critical role in our business and its success.

The Role: As an Operations Associate, you will deliver broad business support across a variety of different teams including facilities, people operations, IT coordination, internal events, and policy development. With a varied workload and changing priorities, you’ll thrive in a role where every day brings something new. You’ll play a pivotal role behind the scenes, ensuring our teams are fully supported and set up for success.

• Key Responsibilities

• Facilities: Coordinate repairs and manage service contracts to keep our two office locations running efficiently. Support on‑site Health & Safety compliance. Assist with remedial actions following internal or external fire and H&S assessments. Help maintain safe, welcoming, and high‑performing work environments across both office locations.
• People Operations: Act as the primary liaison with our external IT provider to ensure new joiners are fully equipped and ready from day one. Coordinate equipment returns and system access removal for leavers. Partner closely with the People Team and line managers to support internal moves and exits. Deliver engaging and well‑organised day one induction sessions. Coordinate logistics for learning and development programmes and internal training days. Contribute to employee engagement, wellbeing initiatives, and recognition activities that strengthen our culture.
• Event Support: Support the marketing team in delivering memorable internal events, including our Christmas party, summer celebration, and awards evening.
• IT Coordination: Assist with contract management for our external IT provider. Authorise support tickets and attend quarterly review meetings. Provide hands‑on support with on‑site IT setup for meetings and events.
• Policies & Procedures: Support drafting and updating key business policies. Gather information and collaborate with stakeholders to ensure policies are practical and aligned with business needs.

About You: You’ll thrive in this role if you:

• Are highly organised and comfortable managing multiple priorities.
• Can work independently while also being a collaborative team player.
• Have strong interpersonal and communication skills.
• Enjoy variety and adapt quickly in a fast‑paced environment.
• Take pride in being reliable, detail‑oriented, and solutions‑focused.

Nice to Have: Experience working in or with law firms serving professional services clients. Previous experience in an operations function within a professional services firm.

Interview process: Introductory call with our Talent team, 1:1 with your hiring manager, Technical interview / practical skills assessment, Final interview.

We offer! Benefits: 💰 Meaningful early‑stage equity at one of Europe’s fastest growing startups ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 💰 Pension contribution via Nest 💷 20% off legal fees through Lawhive 💻 Top‑spec Macbook ⛳️ Regular team building activities and socials!

Diversity at Lawhive: At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team. We’re not yet where we want to be but as we scale we’ll only ever increase the focus we apply to this.