Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support lawyers by managing operations, compliance, and client interactions.
- Company: Join Lawhive, a pioneering platform making legal help accessible for everyone.
- Benefits: Enjoy 34 holidays, equity options, and a vibrant team culture.
- Why this job: Be part of a mission to revolutionise access to legal services with innovative technology.
- Qualifications: Experience in admin or customer support, with strong organisational skills.
- Other info: Dynamic start-up environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About Lawhive
We’re on a mission to make sure everyone has access to the law.
Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer, specifically built for consumer legal work.
Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about leveling the playing field and believe access to the law should be a basic utility in society.
Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK’s bar exam equivalent.
We’ve recently acquired Woodstock Legal Services, bringing their excellent people and processes into the Lawhive family. Together, we’re combining legal expertise with smart technology to make law more human, efficient, and accessible.
About the Role
Location: Poole – hybrid – 2 days in office.
Come and join us to help build a world-class Lawyer Support Team here at Lawhive.
Our Lawyer Support Team is the driving force behind everything we do – the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best: delivering expert legal advice and an exceptional client experience.
You’ll be at the heart of it all – keeping operations running smoothly, managing the details, and creating a seamless experience across every touchpoint. From platform guidance and case management support to handling compliance-related questions, your work will make a real difference in how our lawyers and clients experience Lawhive.
If you’re organised, proactive, and thrive on getting the details right, this could be the perfect role for you. Whether you already have some legal or office experience, or you’re ready for your next big step, we’re looking for someone with initiative, a strong work ethic, and a genuine passion for administration and support.
This is an excellent opportunity to join a fast-growing, forward-thinking company that genuinely values its people and invests in their development. You’ll be part of a dynamic start-up environment where your work helps shape the future of the legal industry.
What You’ll Do
Post, Scanning & Printing
- Sort, scan, and file incoming post in the right case folders
- Prepare and send outgoing post, bundles, and recorded deliveries
- Handle document prep and manage printers/scanners
Compliance & ID Verification
- Send ID checks and client care letters via our e-verification system (Legl)
- Troubleshoot client issues and review verification results
- Certify ID for clients using paper-based checks
- Learn what qualifies as valid ID and source of funds documentation
File Opening & Admin
- Open and manage new legal files in LEAP
- Ensure compliance requirements are completed accurately
- Support both consultants and the internal legal team
Consultant & Team Support
- Help onboard new consultants and provide professional, friendly support
- Build strong working relationships across the business
- Respond to queries by email, phone, or Teams
- Collaborate with teammates to manage priorities and meet deadlines
What We’re Looking For
- Experience working within an admin, operational or customer support role
- A genuine love of organisation, detail, and process
- Strong communication and problem-solving skills – you’re calm under pressure and confident in resolving issues quickly
- Highly organised, with excellent attention to detail and the ability to manage multiple requests at once
- Proactive – you take ownership, spot gaps, and act on them
- A passion for improving legal services and making a difference through technology
- Professional, discreet, and reliable – especially with sensitive client data
UK Benefits:
✈️ 34 Holidays (25 days annual leave + your birthday off + bank hols in England)
💰 Equity (Share Options)
💰 Pension
⛳️ Regular team building activities and socials!
💷 20% off legal fees through Lawhive
US Benefits:
🩺 Healthcare benefits: \’Premium\’ plan with 100% employee cover and 50% dependent cover
✈️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
💰 401k: Matching contribution up to 2% of salary
💰 Equity: Options in Lawhive LTD
#J-18808-Ljbffr
Legal Operations Associate employer: Lawhive
Contact Detail:
Lawhive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Operations Associate
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work at Lawhive or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Lawhive's mission and values. Show us how your passion for making legal services accessible aligns with what we do. We love seeing candidates who genuinely care about our cause!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling compliance and client queries, think of examples from your past experiences where you’ve tackled challenges effectively. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Legal Operations Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Legal Operations Associate role. Highlight your relevant experience and skills that align with what we’re looking for, like organisation and attention to detail.
Show Your Passion: We love seeing candidates who are genuinely excited about improving legal services through technology. Share your thoughts on how you can contribute to our mission of making law accessible for everyone!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lawhive
✨Know the Company Inside Out
Before your interview, dive deep into Lawhive's mission and values. Understand how their platform works and the role of AI in their services. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Organisational Skills
As a Legal Operations Associate, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or improved processes. Highlighting your attention to detail will resonate well with the interviewers.
✨Prepare for Compliance Questions
Since compliance and ID verification are crucial parts of the role, brush up on relevant regulations and best practices. Be ready to discuss how you would handle compliance-related queries and demonstrate your problem-solving skills in this area.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for case management, or how they measure success in the Lawyer Support Team. This shows your enthusiasm and helps you gauge if the company is the right fit for you.