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- Tasks: Be the frontline of customer support, helping clients via email, chat, and phone.
- Company: Join Lawhive, a legal tech startup making law accessible for everyone.
- Benefits: Enjoy 34 holidays, hybrid work, competitive pay, and share options.
- Why this job: Make a real impact in leveling the playing field in access to legal help.
- Qualifications: Experience in customer support and excellent communication skills are essential.
- Other info: Legal experience is a plus, but passion for helping others is key.
The predicted salary is between 28800 - 43200 £ per year.
We’re on a mission to make sure everyone has access to the law .
Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.
Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.
Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the Solicitors Qualifying Exams (SQE).
We have backing from leading US and UK VC funds including Google Ventures and Episode 1, and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.
The role
We're seeking a dynamic Customer Support Associate to join our fast-growing legal tech startup. In this role, you'll be the frontline of our customer support, ensuring our clients receive exceptional service across multiple channels.
What the job involves
- Responding to customer enquiries over email, chat and phone calls
- Unblocking users and helping them understand how to use the Lawhive platform
- Being the first point of contact for any escalations, and improving the customer experience
- Daily and weekly customer operations tasks such as KYC, handling online reviews, etc
Requirements
- Proven experience in in a busy, multi-channel customer-facing role
- Experience working, and thriving, in a fast-paced, early-stage tech environment
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- A problem-solver who takes pleasure in helping others
- An independent worker who also excels in team settings
- Legal background or experience in the legal field is a plus
Benefits
✈️ 34 Holidays (25 days annual leave + your birthday off + public holidays)
Hybrid working arrangement for a better work-life balance (2 days a week in office)
Competitive remuneration package
⛳️ Regular team building activities and socials
Home set up support
Share Options available
Customer Support Associate employer: Lawhive
Contact Detail:
Lawhive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Familiarize yourself with the Lawhive platform and its features. Understanding how our AI lawyer Lawrence works and the services we offer will help you provide better support to customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practice responding to common customer inquiries and think about how you can convey complex legal concepts in a simple and friendly manner.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging customer situations in the past. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network with professionals in the legal tech space. Engaging with others in the industry can provide insights into the role and may even lead to valuable connections that could support your application.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Understand the Company Mission: Before applying, take some time to understand Lawhive's mission of providing equal access to legal services. Reflect this understanding in your application to show that you align with their values.
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer support roles, especially in fast-paced environments. Use specific examples to demonstrate how you've successfully handled customer inquiries and escalations.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers in the past. Mention both written and verbal communication experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Highlight your problem-solving skills and ability to work independently as well as in a team.
How to prepare for a job interview at Lawhive
✨Show Your Passion for Access to Law
Demonstrate your enthusiasm for the mission of Lawhive. Share why equal access to legal services is important to you and how you can contribute to this goal as a Customer Support Associate.
✨Highlight Multi-Channel Experience
Be prepared to discuss your previous experience in customer support across various channels like email, chat, and phone. Provide specific examples of how you've successfully handled customer inquiries in a fast-paced environment.
✨Emphasize Problem-Solving Skills
Prepare to share instances where you've effectively resolved customer issues. Highlight your problem-solving approach and how you enjoy helping others navigate challenges.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your verbal and written communication skills.
