At a Glance
- Tasks: Support lawyers on our platform, ensuring they have the tools and guidance to excel.
- Company: Join Lawhive, a pioneering startup transforming access to legal services.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a mission-driven team focused on equal access to law for everyone.
- Why this job: Make a real impact in the legal industry while working with innovative technology.
- Qualifications: 1+ years in legal roles or customer support, strong communication skills, and a proactive mindset.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Come and join us to build a world-class Lawyer Support Team here at Lawhive. Our Lawyer Support Team is the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best - delivering great legal advice and an exceptional client experience. From platform guidance, case management support and fielding compliance related questions you\'ll help create a smooth and seamless experience across every touchpoint. This is an excellent opportunity for someone with legal experience who wants to work in a fast-paced start-up and materially make a difference to the legal industry.
Responsibilities
- Be the first line of support for lawyers on the platform, responding to queries via chat, email, and phone in a fast-paced environment.
- Own operations tasks required by lawyers, ensuring they have the tools, training, and information needed to succeed.
- Troubleshoot platform issues and escalate bugs or technical concerns to the product or engineering teams.
- Work closely with Legal, Finance, and Operations to ensure compliance with SRA and AML regulations.
- Maintain and update support documentation and process guides for lawyers.
- Drive efficiency and proactively identify areas to improve lawyer experience and contribute to internal initiatives that enhance efficiency and satisfaction.
- Assist with document checks, formatting legal letters, and support with reading contracts where necessary. At least 1+ years experience in the following legal roles is preferable (paralegal, legal assistant, legal operations, etc.) in a law firm or tech environment.
- Experience working within an operational or customer support role.
- Experience working within a startup.
- Familiarity with the legal billing systems.
- Strong communication and problem-solving skills — calm under pressure and confident in resolving issues quickly.
- Highly organised, with excellent attention to detail and the ability to manage multiple requests at once.
- Proactive — you take ownership, spot gaps, and act on them.
- A passion for improving legal services and making a difference through technology.
Qualifications
- Experience working within an operational or customer support role.
- Experience working within a start up.
- Familiarity with the legal billing systems.
- Strong communication and problem-solving skills; calm under pressure and confident in resolving issues quickly.
- Highly organised, with excellent attention to detail and the ability to manage multiple requests at once.
- Proactive — you take ownership, spot gaps, and act on them.
About Lawhive
We’re on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK’s bar exam equivalent. We’re backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.
Lawyer Support Associate in Camden Town employer: Lawhive Ltd
At Lawhive, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to make a tangible impact in the legal industry. As a Lawyer Support Associate, you will benefit from a fast-paced startup environment that encourages innovation and personal growth, alongside competitive remuneration and opportunities for professional development. Join us in our mission to democratise access to legal services while working with cutting-edge technology and a passionate team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Lawyer Support Associate in Camden Town
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Lawhive Ltd, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Lawyer Support Associate in Camden Town
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Lawhive Ltd, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Lawhive Ltd and the specific role of Lawyer Support Associate. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Lawhive Ltd’s culture!
How to prepare for a job interview at Lawhive Ltd
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Lawhive Ltd.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Lawhive Ltd.
