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For Companies At a Glance
- Tasks: Support lawyers on our platform, ensuring they have the tools and guidance to excel.
- Company: Join Lawhive, a pioneering startup transforming access to legal services.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the legal industry while working with innovative technology.
- Qualifications: 1+ years in legal roles or customer support, strong communication skills, and a proactive mindset.
- Other info: Be part of a mission-driven team focused on equal access to law for everyone.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Come and join us to build a world-class Lawyer Support Team here at Lawhive. Our Lawyer Support Team is the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best – delivering great legal advice and an exceptional client experience. From platform guidance, case management support and fielding compliance related questions you\’ll help create a smooth and seamless experience across every touchpoint. This is an excellent opportunity for someone with legal experience who wants to work in a fast-paced start-up and materially make a difference to the legal industry.
Responsibilities
- Be the first line of support for lawyers on the platform, responding to queries via chat, email, and phone in a fast-paced environment.
- Own operations tasks required by lawyers, ensuring they have the tools, training, and information needed to succeed.
- Troubleshoot platform issues and escalate bugs or technical concerns to the product or engineering teams.
- Work closely with Legal, Finance, and Operations to ensure compliance with SRA and AML regulations.
- Maintain and update support documentation and process guides for lawyers.
- Drive efficiency and proactively identify areas to improve lawyer experience and contribute to internal initiatives that enhance efficiency and satisfaction.
- Assist with document checks, formatting legal letters, and support with reading contracts where necessary. At least 1+ years experience in the following legal roles is preferable (paralegal, legal assistant, legal operations, etc.) in a law firm or tech environment.
- Experience working within an operational or customer support role.
- Experience working within a startup.
- Familiarity with the legal billing systems.
- Strong communication and problem-solving skills — calm under pressure and confident in resolving issues quickly.
- Highly organised, with excellent attention to detail and the ability to manage multiple requests at once.
- Proactive — you take ownership, spot gaps, and act on them.
- A passion for improving legal services and making a difference through technology.
Qualifications
- Experience working within an operational or customer support role.
- Experience working within a start up.
- Familiarity with the legal billing systems.
- Strong communication and problem-solving skills; calm under pressure and confident in resolving issues quickly.
- Highly organised, with excellent attention to detail and the ability to manage multiple requests at once.
- Proactive — you take ownership, spot gaps, and act on them.
About Lawhive
We’re on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK’s bar exam equivalent. We’re backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.
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Lawyer Support Associate employer: Lawhive Ltd
Contact Detail:
Lawhive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lawyer Support Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field and let them know you're on the hunt for a Lawyer Support Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Think of real-life scenarios where you've had to troubleshoot issues or support clients, as these will come in handy when discussing your experience with potential employers.
✨Tip Number 3
Show off your passion for improving legal services! When chatting with recruiters or during interviews, share your ideas on how technology can enhance the lawyer experience. This will demonstrate your proactive mindset and commitment to making a difference.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from enthusiastic candidates who are eager to join our mission at Lawhive. Plus, it gives you a chance to showcase your understanding of our platform and values right from the start.
We think you need these skills to ace Lawyer Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lawyer Support Associate role. Highlight your legal experience and any operational or customer support roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving legal services and how you can contribute to our mission at Lawhive. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive candidates who take ownership and spot gaps, so let us know how you've made a difference in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lawhive Ltd
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with Lawhive’s platform. Understand how it works, the services offered, and the common issues lawyers might face. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Legal Experience
Be ready to discuss your previous roles in legal support or operations. Highlight specific examples where you’ve successfully resolved issues or improved processes. This will demonstrate your capability to contribute to the Lawyer Support Team right from the start.
✨Demonstrate Problem-Solving Skills
Prepare for situational questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a complex issue or manage multiple requests under pressure. Sharing these experiences will illustrate your calmness and confidence in challenging situations.
✨Emphasise Your Proactive Nature
Lawhive values individuals who take ownership and spot gaps. Be prepared to discuss times when you identified an area for improvement and took action. This will show that you’re not just reactive but also proactive in enhancing the lawyer experience.